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J
Janet_Havens
Inspiring
March 18, 2009
Answered

Error Opening RH 8 Project

  • March 18, 2009
  • 6 replies
  • 1530 views
When I am working in my RH project, after a few minutes, I get an error that RH 8 encountered an error and has to close. I can open a new "sample" project and work with it without errors, so it makes me think that it is something in the project itself rather than another issue. When I first started experiencing the problem, I was trying to import a word .doc file. I have deleted that file from the project, but am still getting the error. Any help would be appreciated!!
This topic has been closed for replies.
Correct answer Janet_Havens
Thank you all for your suggestions. I ended up deleting all of the folders from the project, and then adding them back 1 at a time, until I identiifed the offending folder, and then finally identifying the corrupt file.

6 replies

RoboColum_n_
RoboColum_n_
Legend
March 20, 2009
Hi Janet.
It shouldn't take that long. Just create a new blank project. Then import all your topics. You can even copy over the .hhc and .hhk (and other)files as required from the old project to recreate your TOC and index.
MergeThis
MergeThis
Inspiring
March 20, 2009
Importing all your topics as Colum suggests, might take several tries (2, 3, 4?); RH seems to only want to import a certain number of topics in one swell foop (but it won't reveal what that magic number is).


Good luck,
Leon
J
Janet_HavensAuthorCorrect answer
Inspiring
March 20, 2009
Thank you all for your suggestions. I ended up deleting all of the folders from the project, and then adding them back 1 at a time, until I identiifed the offending folder, and then finally identifying the corrupt file.
Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
March 19, 2009
I hope Colum won't mind me suggesting a slightly different way of opening the project given the first attempt has not worked as it should have done.

You could try opening the project from the HHP file rather than the XPJ. If you do, rename the CPD first.

Have you got a backup from before the import? I'm thinking that would be easier but copy the backup first.

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J
Janet_HavensAuthor
Inspiring
March 19, 2009
I tried deleting the .cpd file and then launching the .hhp through RoboHelp, and it errors out almost right away. Doesn't even get as far as before.
RoboWizard
RoboWizard
Inspiring
March 19, 2009
Hi Janet

You may find that you ultimately need to just create a new project. Then methodically import the topics from the errant project into the new. During this process you may also discover that it's actually one or more of the topics causing the headaches.

Just thinking out loud a bit here... Rick
RoboColum_n_
RoboColum_n_
Legend
March 19, 2009
Is your project located on a network drive (bad) or a local drive (good).
J
Janet_HavensAuthor
Inspiring
March 19, 2009
local.
RoboColum_n_
RoboColum_n_
Legend
March 19, 2009
Was the project upgraded to RH8 from an earlier version and has anything changed in it apart from the additional word file?
RoboColum_n_
RoboColum_n_
Legend
March 19, 2009
That's it. So we now know the word file is not at fault. You could try deleting your project's .cpd file and seeing if that helps.
J
Janet_HavensAuthor
Inspiring
March 19, 2009
Now, it errors out immediately after opening the project.
RoboColum_n_
RoboColum_n_
Legend
March 19, 2009
That is exactly what I am trying to do by getting you to try importing the word document into the sample (or a new) project. It is a process of elimination.
J
Janet_HavensAuthor
Inspiring
March 19, 2009
Okay, I see what you're saying. I imported the file into a "test" help project, and it imported just fine. Saved/reopened the test project and it is fine. So, apparently that file didn't have anything to do with it?
RoboColum_n_
RoboColum_n_
Legend
March 19, 2009
Open up the sample project and try and import the same word document. Does the same error happen? If so, there must be something inside the word document that is causing RH to choke. Try splitting the .doc file in half and importing it. If that works, do the same to the remaining half, etc.until you hit the problem. That should narrow it down to what is causing the issue.
J
Janet_HavensAuthor
Inspiring
March 19, 2009
Thank you Colum, I will try that. However, my primary concern right now is that the rest of the help file seems to be corrupted. Even after deleting that file from the project, I cannot work in the help file without getting the error that RH8 has encountered an error and has to close. Do you know of any way to identify what is causing that problem?
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