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Inspiring
January 20, 2010
Question

Error trying to get project from RoboSource

  • January 20, 2010
  • 2 replies
  • 585 views

Help! We have been down from source control for over two weeks since moving to RoboHelp 8 and WIndows 7 and I haven't been successful getting assistance from Adobe support.

Here is the deal. We upgraded to Windows 7 - and no Virginia RoboSource apparently does not work in Windows 7 according to support staff.

So, we installed RoboHelp and the RoboSource client on a virtual machine running Windows Server 2003. We have been unable to perform a get of an entire project since. So, we thought perhaps it was a problem with our RoboSource server so we had our IT department create a new instance of RoboSource server although they were unable to move our data over. I did have the projects locally so I did a check in of the entire project. Hid that project on my machine and attempted to perform a get of the entire project.

I received the following error after some of the files were downloaded onto my machine.

RoboSource Error

A network error has occurred. The full error text was 'An established connection was aborted by the software in your host machine.'

I appreciate any ideas you have. We are starting to look at other options for help since we are holding development up.

NIta

This topic has been closed for replies.

2 replies

johndaigle
Legend
March 7, 2010

Hi, ndhelp.

I am using RoboSource Control successfully on a desktop and laptop, which are both Windows 7 machines (32-bit) so I don't know why it would not work for you. I wonder if there is some virus checker or firewall blocking port 8039, which is the default port for RSC?

John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Evergreen, Colorado
http://www.showmethedemo.com

John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon
February 3, 2010

What kind of database is your RSC instance sitting on?

.MW