Help! We have been down from source control for over two weeks since moving to RoboHelp 8 and WIndows 7 and I haven't been successful getting assistance from Adobe support.
Here is the deal. We upgraded to Windows 7 - and no Virginia RoboSource apparently does not work in Windows 7 according to support staff.
So, we installed RoboHelp and the RoboSource client on a virtual machine running Windows Server 2003. We have been unable to perform a get of an entire project since. So, we thought perhaps it was a problem with our RoboSource server so we had our IT department create a new instance of RoboSource server although they were unable to move our data over. I did have the projects locally so I did a check in of the entire project. Hid that project on my machine and attempted to perform a get of the entire project.
I received the following error after some of the files were downloaded onto my machine.
RoboSource Error
A network error has occurred. The full error text was 'An established connection was aborted by the software in your host machine.'
I appreciate any ideas you have. We are starting to look at other options for help since we are holding development up.
NIta
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