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Error trying to get project from RoboSource

Explorer ,
Jan 20, 2010 Jan 20, 2010

Help! We have been down from source control for over two weeks since moving to RoboHelp 8 and WIndows 7 and I haven't been successful getting assistance from Adobe support.

Here is the deal. We upgraded to Windows 7 - and no Virginia RoboSource apparently does not work in Windows 7 according to support staff.

So, we installed RoboHelp and the RoboSource client on a virtual machine running Windows Server 2003. We have been unable to perform a get of an entire project since. So, we thought perhaps it was a problem with our RoboSource server so we had our IT department create a new instance of RoboSource server although they were unable to move our data over. I did have the projects locally so I did a check in of the entire project. Hid that project on my machine and attempted to perform a get of the entire project.

I received the following error after some of the files were downloaded onto my machine.

RoboSource Error

A network error has occurred. The full error text was 'An established connection was aborted by the software in your host machine.'

I appreciate any ideas you have. We are starting to look at other options for help since we are holding development up.

NIta

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Guest
Feb 03, 2010 Feb 03, 2010

What kind of database is your RSC instance sitting on?

.MW

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Advisor ,
Mar 07, 2010 Mar 07, 2010
LATEST

Hi, ndhelp.

I am using RoboSource Control successfully on a desktop and laptop, which are both Windows 7 machines (32-bit) so I don't know why it would not work for you. I wonder if there is some virus checker or firewall blocking port 8039, which is the default port for RSC?

John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Evergreen, Colorado
http://www.showmethedemo.com

John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Newport, Oregon
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