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A
Anonymous
May 15, 2009
Question

errors when generating html file

  • May 15, 2009
  • 5 replies
  • 6547 views

Hi

I am new to the forum.  I am trying the new version of RobHelp for word.  I work in an xp environment.  I receive the following errors "address not valid" and "navigation to web page cancelled."  I searched adobe web site and other RoboHelp forums and could not find the solution.

Please help me while I use this trial version.

thanks

Caryn

This topic has been closed for replies.

5 replies

A
Anonymous
January 11, 2010

Hi All

I figured out what i was doing wrong.

I was assigning some of my map id's to the wrong html pages.

Working fine now.

Thanks any ways

Caryn

A
Anonymous
January 11, 2010

Hi All

I am creating a new on line help project now and receiving one of the same errors as before.  I am still using Robohelp for HTML and creating .chm file.

The map id's are all entered.  When I press F1 in some of my forms to access the helo, I still receive the "This program cannot display webpage."  I looked at my previous posting here and did not find what I believe is needed to resolve this error.  Why would some of my forms work and some don't if they all share the same files where my application resides in my C drive?  The only item new added is the developers added a "?" that you can press the "?" and F1 key to access my "overview" page for each form.  But that does not affect the field level help that is not working.

what else can I check?  Developers get same results as me.

Please help

thanks

Caryn

A
Anonymous
August 5, 2009

how do i close a thread?

thanks

Caryn

RoboWizard
RoboWizard
Inspiring
August 5, 2009

You apparently elected to post this as a discussion instead of a question. There is no "Close Thread" option I'm aware of. If you like, I can invoke a special incantation to lock it for you.

Cheers... Rick

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A
Anonymous
August 5, 2009

I am still learning how to use this forum.  I don't see explanations on how to close out discussions or questions.

I believe I shold only have one that still is open - in flash help - otherwise, the other ones are answered.

thanks

Caryn

A
Anonymous
May 15, 2009

For output folder and file name, can it be a different location from where I installed robohelp?  It does not matter, does it?

this is my server location  X:\RoboHelp Sample Billing Help File\Tier Billing HelpFile\Tier Billing Sample HelpFile\!SSL!\Microsoft_HTML_Help\Tier-Billing-Sample-HelpFile.chm

Also, I can generate .pdf format no problem.

Caryn

RoboColum_n_
RoboColum_n_
Legend
May 15, 2009

Three things:

  1. The path to your project is on an X drive. Is this a network drive? If so you should be made aware that a MS security patch makes it next to impossible to run CHMs on a network drive. Move it to a local drive and you should be OK.
  2. Why are you using RH for Word to produce a CHM. As Rick Stone says it is like mixing oil and water. Most RH users left RH for Word behind long ago. Try using the RH HTML application to produce your CHM. It is a tool designed specifically for the purpose.
  3. If you follwo the advice of my previous point, note that you should never have your RH projects open on a network drive. If you do, you risk corrupted projects. By all means backup to a network drive but most of us have a folder off our C: drive (e.g. c:\source) to contain all our projects.

Read the RoboColum(n) for mutterings on RoboHelp, Technical Communication Suite and technical communication.

A
Anonymous
May 15, 2009

Colum,

1.  If I dont map to a nework drive, can the developers still create map ID's and display my help file with our application?  How and where would they do that?

2.  I asked Adobe which program I should use and they were no help.  Even their web site does not explain the differences and which one to use.  I dont think RoboHelp for HTML offers single sourcing, not sure.  The RoboHelp for HTML looks totally different.  Would I be able to open my existing project there?

3.  Also,l I am not sure if I should ouptut to html.  Right now, we have Captivate files I might include later on, even though I know they are not flash.  They dont program in java.  This is not a .net environment yet, maybe in the future.  Which format should I use?

Your thoughts

Caryn

RoboColum_n_
RoboColum_n_
Legend
May 15, 2009

Hi Caryn and welcome to the RH community but we'll need a little more detail to help you. Am I right that you are using the RH 8 trial and can you tell us what type of output you are producing. Also exactly where are you getting these errors.

Read the RoboColum(n) for mutterings on RoboHelp, Technical Communication Suite and technical communication.

A
Anonymous
May 15, 2009

Column

Thanks for your reply.  Adobe wont help me without a fee.  I chose html format and I can generate no problem but receive error when I view the output.

I dont see my pages for my topics.

thanks

Caryn

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