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lenfrog33
Participating Frequently
March 23, 2009
Question

External topic references (links)

  • March 23, 2009
  • 10 replies
  • 1018 views
I upgraded to RoboHelp 8 and when I opened my old projects they were updraded to the new version. I now see a list of external topic references in some of my projects. These are listed in the URLs folder. I don't know how this is possible because all the links in the projects are lined to topics inside the project. How did they become external links? And, how can I fix them? Thanks
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10 replies

L
lenfrog33Author
Participating Frequently
March 24, 2009
OK, thanks.
RoboColum_n_
RoboColum_n_
Legend
March 24, 2009
You'll have to revisit all those links and link them to the topics inside your project. If the link is something like "folder/topic.htm" you'll have no problems.
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lenfrog33Author
Participating Frequently
March 24, 2009
You are absolutely right. Thanks for clearing that up. I really had it dead wrong. I always worked on the network and never really had any problems until now :-) The thought behind that was that if the system crashed the files could be recovered over the network but not on my local drive.

So with all that said, I have now copied all my files to my local drive and will from now on work from there. How do I get rid of the external URLs so when the file is published it does not go looking for external links that are not there.
RoboColum_n_
RoboColum_n_
Legend
March 24, 2009
Indeed I am. By all means work locally and back up to a network drive but never the other way around. Part of each RH project is a CPD file which is effectively an MS Access DB. Access DBs are known to cause all sorts of problems when run over a network. You may have no problems for ages but then out of the blue they start.
L
lenfrog33Author
Participating Frequently
March 24, 2009
Yes, i do all my work on the network then back them up on my personal drive. So are you saying not to work on the network?
RoboColum_n_
RoboColum_n_
Legend
March 24, 2009
If the file is on the network, how can it be inside your project unless your project is also on a network. If it is, you are asking for trouble.
Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
March 24, 2009
The path you quoted earlier looks like it is pointing to a server.

Where is your project located?

When you look within your project folder in Windows Explorer, this file is very definitely there and not somewhere else?

The file does show in Project Manager?

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L
lenfrog33Author
Participating Frequently
March 24, 2009
The file is on our network.

When I look in the project folder it is there and also in the project manager folder.
Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
March 23, 2009
Right click the link in Design View and remove the hyperlink, then recreate it.

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lenfrog33Author
Participating Frequently
March 23, 2009
I did that many times and that did not solve the problem.
Captiv8r
Captiv8r
Legend
March 23, 2009
Hi there

Perhaps it would help isolate what is going on if you can provide a very detailed "step-by-step" of the exact process you are using to create the link.

Cheers... Rick
RoboColum_n_
RoboColum_n_
Legend
March 23, 2009
How can you be sure they are not absolute paths? Just because they work for you doesn't disprove this theory. Edit one of the links and tell us what the path is.
L
lenfrog33Author
Participating Frequently
March 23, 2009
The links look like this:
file:////Fs2/documentation/Loan Servicing/810/Help Files/LShelp/Chapter_6_Table_Descriptions/Loan_Servicing_Documents.htm

How do you edit it?
Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
March 23, 2009
Wild guess here. Have the links become absolute path links? Are the target topics showing in Project Manager folders as still being there?



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lenfrog33Author
Participating Frequently
March 23, 2009
They are not assolute path links because when I test them they work. They are just displayed in the URLs folder in Project Manager.
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