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A
Anonymous
February 27, 2008
Answered

Failed to generate Printed documentation message

  • February 27, 2008
  • 15 replies
  • 3186 views
Here is the full message:

Result: Failed to generate Printed documentation. Please see compilation message for details.
Click OK to return.

I'm not sure what the compilation message is. The only options it gives me are 1) OK and 2) Help. When I click Help it takes me to the generate FAQ page in the RoboHelp help file.

I've been creating printed documentation for two years without seeing this message. Then, it popped up the other day and now it does whenever I try to create printed documentation. I haven't changed the process with which I make topics.

I've searched through the RoboHelp HTML help and this forum. Thanks!
This topic has been closed for replies.
Correct answer Peter Grainge
Check list given the passage of time.

1] You are using RHX5 with Word 2002.

2] RHX5 has the patches applied. http://www.adobe.com/support/robohelp/downloads.html

3] Your security setting is Medium.

4] You have looked at Print Issues on my site? Please specify which ones you have tried and with what results.

5] Your logon has admin rights attached.

6] Your project is not scrambled up in Program Files but is somewhere else on your hard disk and you are generating to your hard disk.

15 replies

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
March 12, 2008
I think I would be uninstalling RH and then reinstalling it, plus the patch.

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MergeThis
MergeThis
Inspiring
March 12, 2008
You might also try generating to a folder with a much shorter path (like C:\RH_Test\Print.doc). What happens then?


Good luck,
Leon
Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
March 11, 2008
Can you print if you create a new project?

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A
Anonymous
March 11, 2008
I created a new project. I created a test topic within this new project and tried to print documentation for the test topic. I still got the same error.

Output:


Building C:\Program Files\RoboHelp Office\RoboHTML\Test Project\!SSL!\Printed_Documentation\Printed_Documentation.doc ...

Preparing to create Printed Documentation...
Clearing output folder...
Preparing files for Print Document...
Copying files...
Updating files...
Finished preparing in 0 seconds.
Cleaning up temporary files...

Internal error encountered, Failed to generate Printed Documentation.
Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
February 29, 2008
Would that be Word 2007 you are trying to work with? X5 will not work with that, you need to upgrade RH or downgrade Word.

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A
Anonymous
March 11, 2008
Sorry for the delay in finding this out. I'm using Microsoft Word 2002 SP3. I have no problem generating any of the other outputs--only the printed documentation.
Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
February 28, 2008
A patch can have the same effect.

First though try to generate again and this time with View | Output selected. You should see where it is falling over.

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A
Anonymous
February 28, 2008
Here was the output when I tried to create printed documentation for a topic:

Starting to build Printed Documentation...
Printed Documentation processor 13.10.606

Building C:\Documents and Settings\mkabran\Desktop\Printed_Documentation.doc ...

Preparing to create Printed Documentation...
Clearing output folder...
Preparing files for Print Document...
Copying files...
Updating files...
Finished preparing in 41 seconds.
Cleaning up temporary files...

Internal error encountered, Failed to generate Printed Documentation.

I'm using RoboHelp HTML X5.0.1

Any help would be greatly appreciated!
MergeThis
MergeThis
Inspiring
February 28, 2008
Try installing the X5.0.2 patch.


Good luck,
Leon
MergeThis
MergeThis
Inspiring
February 27, 2008
Has your IT group upgraded MS-Word? If so, RH doesn't recognize that version until you uninstall and re-install RH.


Good luck,
Leon
A
Anonymous
February 27, 2008
It's the same version of Word 2002 I've been using when it's worked. I can't think of anything else that might have changed on my machine.
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