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A
Anonymous
November 6, 2012
Question

Failed to Load XML File

  • November 6, 2012
  • 1 reply
  • 3924 views

Using RH 9.

When trying to search for EMC, the result is 'failed to load xml file'. I've tried searching

for other 3 letter words and fewer and have received results. I've also tried searching for

other words in the same sentences that emc is located and have returned with results.

Just getting that error for that one word.

I saw one other person had this error, I think back in January, but he never followed up

on any possible resolution.

Ideas?

Thanks

  Doug

This topic has been closed for replies.

1 reply

RoboColum_n_
RoboColum_n_
Legend
November 6, 2012

Can you tell us what your output is?

A
Anonymous
November 9, 2012

I'm using WebHelp if that's what you mean? Been using that for the past couple of years.

Doug

Willam van Weelden
Willam van Weelden
Inspiring
November 9, 2012

Hi,

I hope Colum doesn't mind me budging in. This error normally indicates that the WebHelp scripts could not load the XML resource files located in the folder whxdata. Can you check the following:

  1. Clear your entire !SSL! folder by hand to make sure it's empty.
  2. Generate your help.
  3. Check that the folder whxdata contains files called 'package_<number>.xml'.

Do you see any of these files? If so, check the search function. Is it working OK?

Are you using merged help or just a single project?

Greet,

Willam

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