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A
attm_pmanger
Known Participant
August 5, 2009
Answered

Fatal Exception error

  • August 5, 2009
  • 1 reply
  • 2179 views

Does anyone know what causes the error message below?

Fatal Exception: Possible Deadlock - OS Lock Timed out!

I get it when opening topics (or while waiting for them to open), usually the ones with DHTML features.  I have several of them in my project (25-50 topics).  It does not cause RH to close but does ignore the open topic request, which (for me) hangs to begin with.

Edition - RH HTML

Version - RH8

Project Size - 1500 topics

    This topic has been closed for replies.
    Correct answer RoboWizard

    Hi there

    Have you tried what is outlined on Peter's site?

    Click here to visit Peter's site

    Pay close attention to number 7

    Cheers...Rick

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    1 reply

    RoboWizard
    RoboWizard
    Inspiring
    August 5, 2009

    Hi there

    Where is your project stored when you edit? Your local C drive or on a network resource? If it's on the network, close things down and copy the project to your local C drive. Then try again.

    Cheers... Rick

    Helpful and Handy Links

    RoboHelp Wish Form/Bug Reporting Form

    Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!

    Adobe Certified RoboHelp HTML Training

    SorcerStone Blog

    RoboHelp eBooks

    A
    attm_pmangerAuthor
    Known Participant
    August 5, 2009

    Rick,

    Thanks for the timely response.  To answer your question, my project is located on my hard drive - my Desktop to be exact.  I learned the hard way a long time ago about storing it on a network drive/disk share.  I think it is related to the issue I'm having surrounding the slowness of the program (sorry for plugging that issue), which is still unresolved.  My next step may be to back everything up and do an uninstall/reinstall, per a suggestion from someone.  I figured it wouldn't hurt to consult the Robo brain trust about this error message.

    Jared Hess
    Jared Hess
    Legend
    April 15, 2010

    If it is one project, it's the old solution. Zip up a copy as a backup. Then make a couple of copies of the project to work on. In one copy trash half the topics and see if you still get the error. If not, in another copy trash the other half, that should error. Now make copies of that. Repeat the process and you will eventually find the rogue topic(s).

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge


    So, something in a topic or topics is causing this? Any idea what? Maybe that would help me know what to look for.

    Also, once the bad topic(s) is found what do I do to fix it?

    Many thanks,

    Jared

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