file not compiling and receiving cant open file mk@msistore error

Report · Jul 23, 2009

Hi All.

I am using Robohelp for HTML version 8. I have been compiling in Microsoft HTML help format. I have had no problems till yesterday. I did migrate to Internet explorer a few days ago and then found out my company recommended not to. I don’t think that is my issue.

What is happening is my file does not compile all the way even though I get the successful message. I cannot view results. I cant open the file and when I select it in explorer it says the cannot open file MS@MSISTORE message. This occurs both on our company server and the hard drive. I did not change anything in my properties window. The research I have done does not seem to help me and I don’t want to do any drastic recovery yet. Anyway I can recompile this project differently or just take out the section it seems to stop at and redo that section? I can compile in other formats, like flash, but for some reason we cannot open flash in vista.

Please help me. Thanks

Caryn

Report · Jul 23, 2009

Hi there

What you are describing would infer you are compiling a CHM. Is that correct? And if so, is it on a network drive? I know you mention desktop, but that's no always clear that you are on the local C drive.

When you examine the Single Source Layout properties, what does the first field list as the location? Can you copy that and paste here?

Is it only this file or all? For example, are you able to create a totally new project, compile and view without issue?

Cheers... Rick

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