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namedujour
Inspiring
April 29, 2011
Question

FTP Option isn't working RH9

  • April 29, 2011
  • 2 replies
  • 3889 views

We noticed that the files appear to go through, when we published to an FTP site. The GUI shows progress, and but when we later checked the server, the files were not there.  As a test we deleted all files and directories off the server and started again.  After it looked completed no files were on the server. We had to publish to the server using a batch file. Is this a bug? We selected Republish All on the Publish settings.

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    2 replies

    gps03
    gps03
    Known Participant
    October 14, 2011

    I am seeing the same issue, even though I've specified a diretory to publish to RH9 can't seem to escape my unix home directory. Perhaps the Robohelp team needs to go have a chat with the dreamweaver team, they seem to have sorted this out years ago.

    N
    namedujourAuthor
    Inspiring
    October 14, 2011

    We went for months back and forth with Adobe about this, with conference calls to India and a number of emails. The team never addressed the issue, and closed the case by stating it was "resolved." The resolution was to simply close the case after three months without fixing anything. Because they were done.

    Our programmers created batch files to upload the files to the server. You can't do it from Robohelp because the application doesn't understand "root directory" and always forces the upload into a sub-folder (your home directory), where it doesn't work. We also had to explain the concept of "root directory" to their "head engineer" who couldn't seem to wrap his head around it. That may be part of their problem.

    My recommendation is to get a programmer to write an upload script for you because Adobe isn't going to help you.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    October 14, 2011

    When I publish the RoboHelp Tour on my site from RoboHelp I enter the path in the Server Directory field as

    /grainge.org/foldername/foldername/foldername/rh_tour

    RoboHelp adds the prefix ftp:// in the same way you used to have to prefix web addresses with http://

    Note though that the URL string displays as ftp://grainge.org/foldername/foldername/foldername/rh_tour rather than having three forward slashes as you would get if you simply concatenated those strings. If I don't enter the slash in the Server Directory field, it doesn't work. Don't ask me to explain, I am telling you what works.

    When I use Dreamweaver I only have to enter grainge.org/foldername/, no slash at the start.

    MAUREEN I very much doubt you really were talking to the Head Engineer no matter what you were told. I have met him and suspect he knew about root directories before he started school.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    April 29, 2011

    To rule out any issue with firewalls, etc. have you tried manually FTPing the contents of the local SSL folder to the server?

    N
    namedujourAuthor
    Inspiring
    April 29, 2011

    I checked with the programmer, and he says yes. He used Winscp, and tried both FTP and SCP protocols. It worked. However, Robohelp did NOT work. Any thoughts?

    Thanks,
    Maureen

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    April 29, 2011

    And the manual FTP was done on the same machine (same user profile) that is trying to upload it via RH?

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