Full-text search doesn't work in .chm help

[limacon]

Hi all,

I updated the help project from RoboHelp X5 to RoboHelp 7 and discovered that full-text search (using Search tab in generated HTML help) doesn't work. Every time the message "No topics found" appears, although the word specified in Search field undoubtedly presents in several topics...
In my help project I can't find any options for configuring search capabilities. There is only Search Tab check under the Window Properties and it's turned on in my project.

Please, help me.
Thanks in advance!

P.S.: I'm disappointed in RoboHelp 7 own help. I can't find anything there... It's so inconvenient... 😞

[Solyarka]

Hi, limacon,
Did you install patches for RH7?

[limacon]

quote:

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Originally posted by: Solyarka
Hi, limacon,
Did you install patches for RH7?

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Yes, 7.01 and 7.02 patches are installed.

[Pete_Lees · Accepted solution]

Hi, limacon,

This typically happens when one of the DLLs that the help compiler uses is missing or unregistered. Here are some instructions on how to re-register this DLL from the command line:

http://frogleg.mvps.org/helptechnologies/htmlhelp/hhtips.html#hhc6003

I'd also recommend that you download and run MJ's Help Diagnostics, and choose the option to "Refresh Registration of all HH 1.x DLLs".

http://helpware.net/downloads/index.htm#MJs

Pete

[RoboWizard]

Hi limacon

In addition to Pete's excellent advice you should be aware that after you correct things by registering the DLL(s), you will need to re-compile any CHM exhibiting this behavior.

Cheers... Rick

[Guest]

Hi limacon,
I had the exact same problem after upgrading from RHX5 to RH7, and re-registering DLLs did fix it. Re: RoboHelp's Help...they say it's been rewritten for RH8 (and think it is in their new AIR Help format?), though have not had time yet to check that out for myself!

Katie

[RoboWizard]

Hi again

I do believe Katie is correct in that Adobe have put forth lots of effort on improving the help experience in version 8. But if you aren't upgrading to 8 soon, you may wish to improve your help experience in 7.

To do this, click Tools > Options > General tab. Enable the offline help.

When you enable the offline help, you see a different help system than is presented in the on-line version.

Cheers... Rick

[limacon]

Katie, Pete,
Thanks a lot!

I fixed it!
MJ's Help Diagnostics didn't detect any dll's unregistered, but under its "Register Help DLLs" advanced page I saw the list of files requiring registration: hhctrl.ocx, itss.dll, and itircl.dll.... I registered these files from MJ's Help Diagnostics, then re-generated chm file, and tested search. It works!!! Hooray

Rick, thanks for the useful tip, now I can use the online help in RoboHelp 7

Olga