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Russ_Lowder
Inspiring
June 20, 2018
Question

Full Text Search only searches some words

  • June 20, 2018
  • 1 reply
  • 555 views

I developed a help system on RoboHelp 9, then upgraded to RoboHelp 11 and most recently upgraded to RoboHelp 2017 about a year ago. A few months ago it was reported that the search function only worked some of the time. My investigation has shown that items entered into the system prior to upgrading to 2017 seem to be included in the search and items entered after upgrading to 2017 do not appear in the search. I've combed the forums and helper websites and cannot find anything related to this issue regarding searching. I've checked and double checked my settings and all appears to be correct.

Do I need to make some change to my 2017 so the full text search will truly search all words? Any help/insight is much appreciated.

    1 reply

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    June 20, 2018

    Don't recall that one off the top of my head - you all up to date? Any difference by browser? Does it work locally, but not on a web server (or vice versa)?

    R
    Russ_LowderAuthor
    Inspiring
    June 20, 2018

    No difference by browser - I've used both IE 11 and Chrome. All updates are installed. The search results are the same locally or from the web server. In the past I've read that some issues are fixed by deleting the whdata and whxdata folders and letting them recreate. Mine are both dated 2016. I've been nervous to try that without consultation. Thoughts?

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    June 20, 2018

    I test locally from the local index.htm not from the software.

    I have a confession... I don't usually test locally due to an issue with javascript on our machines (something to do with the image they use). The javascript issue prevents the search from working at all locally. From the server the help system runs fine and the search produces results for most files... as I said files uploaded prior to moving to RH 2017.

    Sorry for speaking out of turn regarding the local test. When I said it didn't work locally I was going from memory the last time I tested it, but forgot that the javascript error was the reason the search didn't work correctly. So in fact I don't have a local test that is reliable in this case.

    When the project compiles the "Scanning Full Text Search" part of the compile takes a long time - and it appears it's capturing all the uploaded files so I'm at a loss as to why newer files are not included in the search results.


    In that case, I would be tempted to zip it all up and play with it locally from home - then you can enable all the JS you want without corporate interference.

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