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Duncans_Screen
Participating Frequently
May 16, 2012
Question

Glossary entries are not displayed

  • May 16, 2012
  • 1 reply
  • 3093 views

When I open the chm from the in Robohelp 8 project window the Glossary tab and entries are correclty displayed. However, ehrn I open the same chm from Windows Explorer the tab displays but no glossary entries are listed; the glossary tab is uniform grey with no list pane. Any ideas on why this is and how to fix it? Thanks, Duncan

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    1 reply

    Captiv8r
    Captiv8r
    Legend
    May 16, 2012

    Does the thread linked below help?

    Click here to view

    Cheers... Rick

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    D
    Duncans_ScreenAuthor
    Participating Frequently
    May 17, 2012

    Hello Rick,

    Thanks for the link. Unfortunately registering regsvr32 C:hhactivex.dll hasn’t resolved the problem.

    Its odd because the glossary tab and entries display correctly when the chm is viewed from within the Robohelp 8 project window but the same file does not display correctly when opened from Win Explorer – only the tab is displayed and no glossary items.

    Duncan

    T
    TA_Andy
    Known Participant
    July 24, 2014

    Hi Duncan

    From what I'm seeing it would seem the wrong RegSvr EXE is being used. Instead of attempting to locate a specific one to use, why not allow Windows itself to sort things? Just press the Windows logo key followed by R and release both keys. The Run dialog should appear. Then type regsvr32 followed by the quote and path of the HHActiveX file. See if that changes anything.

    My thought here is that Windows will simply run whatever the version of RegSvr32 it needs and that might change the playing field a bit.

    Cheers... Rick

    Helpful and Handy Links

    RoboHelp Wish Form/Bug Reporting Form

    Begin learning RoboHelp HTML 7, 8 or 9 within the day!

    Adobe Certified RoboHelp HTML Training

    SorcerStone Blog

    RoboHelp eBooks


    Hi Guys,

    I know this is a pretty old issue now, but I am seeing this issue using RH10 on a 64bit Win7 machine.

    It strikes me as pretty ludicrous that this issue still persists.

    But is it an Adobe issue or a Windows issue?

    If I upgrade to RH11 is this likely to solve the issue?

    I'm at a loss to know what to do here.

    Just to check my understanding: the only solution is to ask users to manually register this DLL in order to get the Glossary tab to work.

    Is that correct?

    In my case, I do not have admin rights on this laptop, so I would have to engage our IT department to get this done.

    I'm not typically one to whine, but this is nuts, surely?

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