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Duncans_Screen
Participating Frequently
May 16, 2012
Question

Glossary entries are not displayed

  • May 16, 2012
  • 1 reply
  • 3093 views

When I open the chm from the in Robohelp 8 project window the Glossary tab and entries are correclty displayed. However, ehrn I open the same chm from Windows Explorer the tab displays but no glossary entries are listed; the glossary tab is uniform grey with no list pane. Any ideas on why this is and how to fix it? Thanks, Duncan

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    1 reply

    Captiv8r
    Captiv8r
    Legend
    May 16, 2012

    Does the thread linked below help?

    Click here to view

    Cheers... Rick

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    Duncans_ScreenAuthor
    Participating Frequently
    May 17, 2012

    Hello Rick,

    Thanks for the link. Unfortunately registering regsvr32 C:hhactivex.dll hasn’t resolved the problem.

    Its odd because the glossary tab and entries display correctly when the chm is viewed from within the Robohelp 8 project window but the same file does not display correctly when opened from Win Explorer – only the tab is displayed and no glossary items.

    Duncan

    RoboColum_n_
    RoboColum_n_
    Legend
    July 24, 2014

    Hi Guys,

    I know this is a pretty old issue now, but I am seeing this issue using RH10 on a 64bit Win7 machine.

    It strikes me as pretty ludicrous that this issue still persists.

    But is it an Adobe issue or a Windows issue?

    If I upgrade to RH11 is this likely to solve the issue?

    I'm at a loss to know what to do here.

    Just to check my understanding: the only solution is to ask users to manually register this DLL in order to get the Glossary tab to work.

    Is that correct?

    In my case, I do not have admin rights on this laptop, so I would have to engage our IT department to get this done.

    I'm not typically one to whine, but this is nuts, surely?


    That is right. This has nothing at all to do with Adobe or RoboHelp. This is due to the Microsoft HTML Help engine that RoboHelp has to use to build CHM files. At a previous employer my developers were able to build the installation and registration of the HHACTIVEX.DLL file into the application's install. It is easy to do.

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