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johnvarvatsis
johnvarvatsis
Inspiring
March 9, 2018
Answered

Has Anybody created a knowledge base using RH2017?

  • March 9, 2018
  • 1 reply
  • 1168 views

Hi

Just curious about how the RH knowledge base would work. Specifically whether people viewing the published knowledge base (users of the system which I am documenting) would be able to feed back, or contribute to it in some way?

One of the items on the "wish list" I was presented in my first few days in the new job, was for a means by which users could feed back; ask questions to which other users or Our support staff could respond with hints, tips and advice. Rather like this forum I guess.

Yesterday I noticed the "Knowledge Base" project setting and wondered if this would do the job. On reflection I cant see how anybody else could add content to a published RH project, unless they had RH installed on their machine and access to the source files. Maybe I am confusing the terms "Knowledge Base" and "Wiki". Until today I assumed they were synonymous.

Could anybody please clarify what a RH Knowledge base does and whether non-robohelp users can feed back or add content to it. If I were to create a knowledge base in RH, would I then need to set up some other mechanism to obtain feedback and content from users (maybe an "email us" button in my help project) and then add the questions - and responses - to the knowledge base myself?

This topic has been closed for replies.
Correct answer Peter Grainge

The Knowledge Base is simply a layout suited to creating KB topics. Your are correct that users cannot add to it. I believe it is possible to add suitable pages but it needs developer level skills and an underlying database.

There are ways of adding a link to create an email. See Snippets > Email.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity ExpertCorrect answer
Community Expert
March 9, 2018

The Knowledge Base is simply a layout suited to creating KB topics. Your are correct that users cannot add to it. I believe it is possible to add suitable pages but it needs developer level skills and an underlying database.

There are ways of adding a link to create an email. See Snippets > Email.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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johnvarvatsis
johnvarvatsisAuthor
Inspiring
March 12, 2018

Hi again! I tried to create a mailto: link using first the snippets of code on your site and subsequently using the Insert hyperlink (email) option in RoboHelp.

When I clicked on the mailto link I was expecting my email software to open, so I could send an email to the addressee whose email address I entered in the Mailto dialog (or the code snippet I pasted into the HTML editor).

But all that happened was the Google Chrome browser opened.

The same thing happened whether I previewed the topic or clicked on the link in the compiled help.

Am I doing something wrong or is this a bug?

I'm using the Responsive HTML5 layout

johnvarvatsis
johnvarvatsisAuthor
Inspiring
March 12, 2018

Item 1 in Snippets Email has a link that opens my email program. What happens if you click it?

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge


If you are referring to the following "Mail to example" link, when I click it...

the following pop-up appears

this pop-up appears when I try to add an email hyperlink in RoboHelp's design window, or if I paste the code into the HTML editor from any of the examples on this page.

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