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karenp4
Known Participant
August 14, 2009
Question

Having difficulty publishing to a server - Do I really need to use Tomcat?

  • August 14, 2009
  • 2 replies
  • 4207 views

Hi there

I and one of our network administrators have been combing through the forums and posts to try and determine why I am unable to publish to the robohelp server using "HTTP".  I am successfully able to publish to this server using "File System".

So, my question is if this is an internal database (only users who have access through AD will be able to reach it), do I really need to use "HTTP"?  If I use the "File System" to publish, what functionality do I lose by not using "HTTP"?

Thank you for your help.

This topic has been closed for replies.

2 replies

K
karenp4Author
Known Participant
August 18, 2009

The solution to my problem had to do with the way RoboHelp Server and Tomcat had been originally installed. The software had not been registerd. Additionally, the network administator had to create an "area" to where the databases could be published. Once that was completed, I was able to select the area as instucted an earlier post. The issue of VM ware and having a D:\drive were completely irrelevant.

Captiv8r
Captiv8r
Legend
August 14, 2009

Hi there

File System should work just fine as long as you have a mapped channel to the server.

If you can publish that way, just ignore the HTTP publishing.

Cheers... Rick

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johndaigle
johndaigle
Legend
August 14, 2009

Following up on Ricks' good answer.

For clarification to someone else who stumbles onto this thread let me add a note. The Tomcat server reference you may have read about is for an author using the optional Adobe RoboHelp *Server* 8 which provides feedback reports and other extra enhancements. In that case there is a special publishing interface built into the RoboHelp authoring client (Single Source Layouts) that allows the author to publish directly to the RoboHelp Server which is an application that specifically uses the Tomcat server. Sounds like you are not using RoboHelp Server, so you and Rick are correct. Tomcat does not enter the picture in that scenario.

Thanks

John Daigle

John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon
K
karenp4Author
Known Participant
August 14, 2009

Hi John

Thank you for jumping in here.  Actually, we do have RoboHelp Server 8, and yes I am the administrator on it.  It is running on a slice of VMware.  I have tried every combination of trying to publish the database using HTTP I could possible try.  But, the error usually comes back:  Compilation complete.
Warning: Failed to publish to "Robohelp". reason: Connection failed. Please check the connection and post again.
Native Error: The server name or address could not be resolved.

Now, here's the catch....the way the server is set up there is a C:\ drive and a D:\ drive.  The D:\ drive is where the files will be written to.  So, I tried the path as follows:http://nasy00rbhlp/robohelp with the server directory pointing to /d$/databases (where databases is the name of the folder in which the files reside).

I keep thinking it's a simple syntax error but I am totally unable to figure it out.

If you have any ideas, please let me know.

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