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karenp4
Known Participant
August 14, 2009
Question

Having difficulty publishing to a server - Do I really need to use Tomcat?

  • August 14, 2009
  • 2 replies
  • 4207 views

Hi there

I and one of our network administrators have been combing through the forums and posts to try and determine why I am unable to publish to the robohelp server using "HTTP".  I am successfully able to publish to this server using "File System".

So, my question is if this is an internal database (only users who have access through AD will be able to reach it), do I really need to use "HTTP"?  If I use the "File System" to publish, what functionality do I lose by not using "HTTP"?

Thank you for your help.

This topic has been closed for replies.

2 replies

K
karenp4Author
Known Participant
August 18, 2009

The solution to my problem had to do with the way RoboHelp Server and Tomcat had been originally installed. The software had not been registerd. Additionally, the network administator had to create an "area" to where the databases could be published. Once that was completed, I was able to select the area as instucted an earlier post. The issue of VM ware and having a D:\drive were completely irrelevant.

Captiv8r
Captiv8r
Legend
August 14, 2009

Hi there

File System should work just fine as long as you have a mapped channel to the server.

If you can publish that way, just ignore the HTTP publishing.

Cheers... Rick

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johndaigle
johndaigle
Legend
August 14, 2009

Following up on Ricks' good answer.

For clarification to someone else who stumbles onto this thread let me add a note. The Tomcat server reference you may have read about is for an author using the optional Adobe RoboHelp *Server* 8 which provides feedback reports and other extra enhancements. In that case there is a special publishing interface built into the RoboHelp authoring client (Single Source Layouts) that allows the author to publish directly to the RoboHelp Server which is an application that specifically uses the Tomcat server. Sounds like you are not using RoboHelp Server, so you and Rick are correct. Tomcat does not enter the picture in that scenario.

Thanks

John Daigle

John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon
K
karenp4Author
Known Participant
August 18, 2009

Hi - I hesitate to butt in here, but see if this helps.

Open a browser window and type in the address for your Tomcat/RoboHelp site.

e.g. this may be http://nasy00rbhlp:8080/robohelp/server, based on your description.

If it's set up correctly, you should get the default "Congratulations!" page, assuming no project files are successfully published yet.

If this doesn't work, try http://nasy00rbhlp:8080 and it should bring up the Tomcat page, assuming that part is configured correctly. If either fails, you have installation issues, or perhaps Tomcat or Apache (or IIS) is not running.

If all is well, then open your Help project in the RoboHelp 8 client.

Double-click WebHelp Pro in the Single Source Layouts pod.

Click Next.

In the Server list, select the entry for your server (assuming you've created this already), and click Edit;

Server Name should be http://nasy00rbhlp:8080/robohelp/server

Not sure what you've configured your user/pass to be in the server administrator (http://nasy00rbhlp:8080/robohelp/admin), but admin/admin may work.

Click the button to the right of the Help Area box. "general" should appear in the drop-down list (it's the default 'area'). If you created an area called 'databases' using the server's Admin tool, that entry also should appear. Select it.

Click OK and then Click Finish.

See if this works.

VMware should not matter.


Okay, I am cooking with gas now!!!  (Does the happy dance.) Your instructions worked like a charm (after I kidnapped my network adminstrator and made him explain it to me  ).

So, I have some more questions (I know I am really pushing it):

I have tried publishing just using FlashHelp but get an error message (FlashHelp Pro worked the same way WebHelp Pro worked).

1)  What's the difference between FlashHelp and FlashHelp Pro?.

2) Do I really care if I can't publish using FlashHelp if publishing works with WebHelp Pro and FlashHelp Pro?

3) Is one format "better" than the other.  I know using Flash makes for better effects but is there anything else to consider?

These questions may actually belong in another conversation, but I'm on a roll.  

Thank you again for your help and patience!  You have no idea how excited I am!  (Or maybe you do?)

Karen

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