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D
Deanne K
Known Participant
March 2, 2011
Question

Having trouble launching a captivate file in its own window

  • March 2, 2011
  • 1 reply
  • 2001 views

Hi,

I am using RoboHelp HTML, version 8.

I am trying to launch a adove Captivate 5 published file in a pop-up window. The wiindow needs to be a specific size and have no scrollbars or broswer junk. It is not working for me. Can anyone help me code it?

Thanks

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1 reply

Captiv8r
Captiv8r
Legend
March 2, 2011

Hi there

Happy to try and help but "not working" is a wee bit vague. For example, my car is "not working" might mean the following:

I tried turning the key but nothing happened.

I cranked it over but it never started.

I started it up, but it won't move when I put it into gear.

I started it up and it went into gear, but the tire was flat.

Same goes for mixing Captivate and RoboHelp.

Please tell us more.

Does the Captivate play when you inserted it into a topic?

Do you even see anything when it's in a popup?

Does it appear in the popup, but refuse to do its thing?

Just give us a blow by blow of what you are seeing. Or better yet, use Jing and record the process and actually show us what is happening!

Click here to visit the Jing site

Cheers... Rick

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D
Deanne KAuthor
Known Participant
March 2, 2011

Sorry Rick, below  are some details.

  • First, I created a folder called Simulations inside my project and copied a few captivate files into it. (there are about 17 in total i will need to link).
  • Next I copied that SImulations folder into the WebHelp folder.
  • Then I did a series of tests as follows:
    1. Inserted a hyperlink. path was Simulations/Create_New_Cust.htm
      Launched fine, but I want to control window size and remove all browser junk (toolbars, scrolls, etc.).
    2. Inserted hyperlink and used RH to open in a new windo of a specific size. Path was same as above Simulations/Create_New_Cust.htm
      Problems were, there was no browser window bar to move around the window etc, when I clicked off the captivate it would go away, and my captivate would not close using the close on the captivate nav bar like it is suppossed to. (and because there is not browser bar, there is no browser window close bar)
    3. Then I tried to use Javascript code that we have used in the past javascript:/self.close();window.open('Simulations/Create_New_Cust.htm','Select','HEIGHT=520,WIDTH=710,scrollbars=no')
      The problem was nothing opened.

So do you know of any way to get my captivate to open in a new window of a custom size with no browser junk? I am getting desperate as my project timeline is getting nearer. Can you please help?

Hopefully this gives you enough detail.

Thanks for looking.

D~

D
Deanne KAuthor
Known Participant
March 8, 2011

Hi,

- It doesn't matter in which JavaScript file you save the function. As long as you link the file in the topic.

- Just go to the project manager pod and add all the files in the directories you like.

You can also send me an example project at contact [at] wvanweelden [dot] eu.


Hi William,

I still am not sure how to follow your instructions.  SOmeone has come up with a resolution. not sure it is optimal since I have 22 links, but it works. It gets rid of the blank RH page. They told me to paste the following code for my links in the html where I wanted to add my link (Changing the stuff I bolded) :

<a href="javascript: void(0)" onclick="window.open('Simulations/Create_New_Cust.htm',
  'CreateNewCustomer',
  'width=970, height=683, resizable=0, scrollbars=0, menubar=0, status=0');
   return false"
      style="color=: #0000ff 'text-decoration:underline';">Create
New Customer </a>

What do you think? It seems to be working.

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