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T
TW1
Participant
June 16, 2011
Question

Headers and Footers Missing in Printed Output

  • June 16, 2011
  • 2 replies
  • 1437 views

I accept the fact that I can't specify the headers and footers that RH9 directly creates when generating a Word document. Now I have the opposite problem as they aren't created at all in my Word output. Any idea as to how I can get RH9 to generate these again?

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2 replies

T
TW1Author
Participant
June 17, 2011

Peter, thanks for your questions. They prompted me to run several tests, all using my existing project.  With the first 7 tests, I saved my output to a server location, all with the same results, no matter if I used styles from a stylesheet or MS Word template.

In my last test, #8, which was exactly the same as #7 except I saved the output to my desktop, the headers/footers appeared!

Does that make sense?  I don't think I've resolved the source of my problem, but at least it will allow me to continue with my project.  If you want to troublshoot/explore this more, I can provide you with more info.

Thanks again for your help with this.  I have another question about hotspot formatting remaining in my Word document, but will start a new thread for that one.

Captiv8r
Captiv8r
Legend
June 17, 2011

Hi Ellen

Can you describe or post a screen shot of what you are seeing? This isn't making much sense.

Cheers... Rick

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
June 18, 2011

Hello again

I'm admittedly a bit out of my element with Printed Docs. However, RoboHelp 8 and 9 offer different ways of working with things like Headers and Footers. That's why I was asking for the images. But I suppose for some reason those are either impossible to obtain or they contain the instructions for implementing the doomsday device and our universe would implode if that were activated. So I won't press on.

You are correct in that if you define Headers and Footers with a Master Page, they don't survive the trip to the happy land of Word. I guess they are composed of Rainbow fluff and the Unicorn eats them along the way.

However, depending on how you define the Master Page, there is actually a way to coax information into what appears to be a Header and/or footer. Again, that's what I had hoped to clarify.

At any rate it would appear you have found your answer. So Happy Friday! Rick

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Maybe I have skimmed through this too quickly but isn't the answer that when you generated the printed output to a server you didn't get the headers and footers and when you generated locally you did.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
June 17, 2011

Well that's a first!

What are you mapping to, a CSS file or a Word template and if the latter, what template?

Where are you generating to, a local drive or a network path?

Does this happen in other projects? If necessary create a new single topic project or use one of the samples. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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