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SIGICHARLA
Participating Frequently
September 3, 2014
Question

Help content is not visible in the output generated through Robohelp 11

  • September 3, 2014
  • 1 reply
  • 301 views

Hi,

I've recently upgraded RoboHelp from version 8 to version 11. We support our application in IE8, IE9, IE10 and IE11, Chrome and Firefox as well. However, after generating the webhelp through RH11, I can see that in Firefox, the pages are properly formatted in the editing window, but in preview and when generated, the pages have no styling: no hanging indents, no shading or borders on the tables, no text fonts or colors.

Moreover, in IE9, 10 and 11 i'm unable to view the output in the right pane. I'm only able to view the TOC and when i click on the topics, no help content is seen.

I've a release scheduled for tomorrow. Any urgent help is highly appreciated.

Thanks

Priya

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    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    September 3, 2014

    Take a trip to Holland and visit http://www.wvanweelden.eu/articles/robohelp-patches-and-updates

    You will find a complete list of fixes for browser issues.

    I don't think they cover the Firefox issue but post back when you have made those changes.

     

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    S
    SIGICHARLAAuthor
    Participating Frequently
    September 3, 2014

    Hi Peter,

    Thanks a lot for your advice.

    I've tried all the updates except the Patch 11.0.2 (No link yet, download via the menu Help > Updates). I'm unable to get this patch.

    After applying the other three updates, I've verified that no changes are seen. As usual the help content is not visible in the right pane of the output in IE9.

    Kindly let me know what else to be done.

    Thanks

    Priya

    Willam van Weelden
    Willam van Weelden
    Inspiring
    September 4, 2014

    In the output, is the content correctly formatted on browsers other than Firefox?

    Where is the content located? Hosted on a web site? Do you know what kind of web server? (Apache on Unix/Windows, IIS, etc.)

    If you open the developer console with F12, inspect the topics, do you see any errors in the error tab? If you select an item in the topic, what does Firefox show as CSS being applied?

    Kind regards,

    Willam

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