Skip to main content
A
Anonymous
February 4, 2011
Question

Help Not Opening in Safari

  • February 4, 2011
  • 1 reply
  • 637 views

RoboHelp 8.0.2.208

I've created WebHelp and it works fine in IE.

This is the path of the start page:

C:\Program Files\My Company\Application Manager\Documentation\My Help.htm

To test using different browsers we paste the above path into the Address field of the browser. this works fine for IE but not for Safari. We just a message saying "file not found"

Any ideas?

TIA

Jac

    This topic has been closed for replies.

    1 reply

    A
    Anonymous
    February 4, 2011

    Hmm, it appears that it is on 2008 R2. We've had nothing but trouble with the

    operatng system.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    February 4, 2011

    2008 R2?

    You should never create projects or store any of your own files within Program Files. The folder is for programs to be installed into.

    On Vista and Windows 7 the operating system restricts what can be done in those folders and that can cause problems.

    Move your project outside that folder and try again.

    Also note that RoboHelp only supports Safari on a MAC, although it should at least open.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    A
    Anonymous
    February 4, 2011

    Sorry, I misled you....

    When the customer installs our software it is installed in Program Files. Therefore the WebHelp we produce is also installed to program files.

    My project files are on the C:\ on my computer.

    Jac

    PS: Didn't know it was only on a MAC.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices