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zjillian
Known Participant
January 9, 2008
Question

hey - sorry for working you guys today : 0

  • January 9, 2008
  • 13 replies
  • 1821 views
I'm getting this error when trying to publish - I was wondering if anyone recognized it?

Thanks in advance,

Jill
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    13 replies

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    Z
    zjillianAuthor
    Known Participant
    January 10, 2008
    More info - the sys adm says there is no URL it's publish by IP address only - is that an issue?
    RoboColum_n_
    RoboColum_n_
    Legend
    January 10, 2008
    Hi Jill. This link contains details of the permissions required for RoboHelp Server 6. In RoboHelp Server 7 the setting of permssions is more automated but I think should be the same. If this doesn't work, try posting a message in the RoboEngine forum as there are more folks there than here who use RoboHelp Server.
    Z
    zjillianAuthor
    Known Participant
    January 10, 2008
    Good Morning Rick,

    The details:
    RoboHelp 7 HTML
    WebHelp Pro
    I publish by generating and on then hit next to the next screen where the server info is and then select Finish. Then it generates fine, but when I select publish afterwards it says "Connection failed, etc. Native Error - cannot accept uploading file"

    It seems to be a permissions problem but my sys adm said he gave me global permissions and it still didn't work. Is there any documentation on what the permissions need to be on the server?

    Thank you!

    Jill
    Captiv8r
    Captiv8r
    Legend
    January 10, 2008
    Hi Jill

    I think we will need more information. For example, which version of RoboHelp? What RoboFlavor? (RoboHelp for Word or RoboHelp HTML) How exactly are you trying to publish? Is this WebHelp or FlashHelp or is it WebHelp Pro or FlashHelp Pro?

    Cheers... Rick
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