Hotspot Not working

Report · Oct 24, 2008

I'm using RoboHelp 7 for Word on Windows XP. When I'm creating a hotspot from a shedded image to the topic that I want to jump. it does not save correctly and shows as "Jump: J" or "Jump:A" instead of "Jump: TopicID ('etc..). : I'll see btoken link with "J", "A"..is there a bug in Robohelp 7 word?

James

Report · Oct 25, 2008

I've no knowledge of RH7, but this did/does happen sometimes in RHX5. Usually for one hotspot, rarely for the whole .shd. Sorry - it's easiest to go with the flow - cancel the hotspot and redefine it.

Brian

Report · Nov 10, 2008

I am experiencing the same issue with RoboHelp 7 for Word on Vista. I have not been able to solve the problem by deleting the hotspot and redefining it. Any image that I open with image editor gets corrupted.

This causes compilation errors and broken links.

Any further suggestions? Anyone? This sounds like a bug to me.

Mary

Report · Nov 17, 2008

James,

I had luck eliminating the hotspot problem by installing the latest TCS update 7.0.2. It also took care of problems I was having with the Error Wizard. Good luck.

Report · Nov 24, 2008

Update 7.0.2? I see 7.0.1 is available as an update to RH for Word.

It failed to install on my Vista system.

Anyone have any news on this?

Report · Nov 24, 2008

The updates are for both RH HTML and RoboHelp for Word.

Look in both Add Remove Programs and Help About. What versions do you see? Check both.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Report · Nov 25, 2008

I found the update at http://www.adobe.com/support/robohelp/downloads.html

Good luck.

Report · Nov 25, 2008

Thank you Peter and Mary (Paul too wherever you are 🙂 )

I now have 7.0.2. It's good to see the error wizard working in RH for Word. That's a big help.

Strange the update link in RH found only 7.0.1 and that would not install.

I am having another problem and I'll post it separately.

Report · Aug 26, 2009

Hello:

I have the same problem "Hotspot Not working" with Robohelp 8 for Word, somebody can help me?Please. thanks you in advance.

P.D.: For more information: http://forums.adobe.com/thread/482217?tstart=0

Report · Aug 26, 2009

Sounds like it might be time to report this as a bug.

The more people who report a bug or request a feature, the more likely it is to be actioned. Please follow this link.

http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38

See www.grainge.org for RoboHelp and Authoring tips

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Report · Aug 26, 2009

Hello Peter:

Thanks you for your help, I have send a report bug using your helpful link.

When I have news about this problem and the resolution, I will comunicate at the forum.

Report · Sep 02, 2009

I was experiencing this problem with the hotspots breaking, even with 7.0.3.001 installed. We finally figured out that when I paste the new graphic in and click "Save" the hotspots do not break. However, when I click "Save As" instead, the hotspots break. So until a fix arrives, the workaround I will use is to use Save not Save As.