How do I prevent favorites from being removed from user after RH2017 publishes new content?

Community Beginner ,
May 17, 2022 May 17, 2022

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Saved favorites are removed everytime I add new topics, generated and publish

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Adobe Community Professional ,
May 17, 2022 May 17, 2022

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The most likely cause is that you have Cookies set to be cleared every time the browser closes.

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Community Beginner ,
Jun 08, 2022 Jun 08, 2022

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Do you know what the file name would be for the favorites? I'd like to try to exclude generating that file. Thank you

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Adobe Community Professional ,
Jun 08, 2022 Jun 08, 2022

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Favs are saved by each user in their browser - it's not something you're wiping out each time you generate and push to the web.

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Community Beginner ,
Jun 08, 2022 Jun 08, 2022

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Hi Peter and Jeff, to clarify, the favorites that are being removed are the ones that the users save within the RH generated website, not favorites in a browser. Any thoughts as to what causes?

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Community Beginner ,
Jun 08, 2022 Jun 08, 2022

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In the website that RH generates my menu looks like this and the favorites for topics are saved within the website generated by RH. I'm not tallking about favorites of entire websites. 

JohnMonzi_0-1654705315495.png

 

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Adobe Community Professional ,
Jun 08, 2022 Jun 08, 2022

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Maybe we need to go back to what output you are creating - because for any HTML form of help (Classic webhelp or Responsive HTML5) favs/bookmarks are stored in each user's browser.

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Community Beginner ,
Jun 08, 2022 Jun 08, 2022

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So I'm using the Responsive HTML5 skin and the favorites saved within my generated site get removed for every user everytime I generate. 

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Community Beginner ,
Jun 08, 2022 Jun 08, 2022

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JohnMonzi_0-1654705851684.png

 

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Adobe Community Professional ,
Jun 08, 2022 Jun 08, 2022

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Which responsive skin are you using?

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Community Beginner ,
Jun 08, 2022 Jun 08, 2022

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Responsive HTML5 skin with desktop/tablet/phone option 

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Adobe Community Professional ,
Jun 08, 2022 Jun 08, 2022

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Yes but which responsive skin?

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Adobe Community Professional ,
Jun 08, 2022 Jun 08, 2022

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How are you getting the output to where the users access it?

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Community Beginner ,
Jun 08, 2022 Jun 08, 2022

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I used a modifed version of the Charcoal Gray and I have the generated content produced onto a url within my company

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Adobe Community Professional ,
Jun 08, 2022 Jun 08, 2022

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OK re the skin. Yes I know you are getting the output to a folder somewhere on your company's webserver but how?

 

Do you generate direct to it, do you use RoboHelp's publish feature or some other means of getting the output to the server?

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Community Beginner ,
Jun 08, 2022 Jun 08, 2022

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Q: Yes I know you are getting the output to a folder somewhere on your company's webserver but how?

 

Ans: I copy and paste the generated output file from RH onto my designated department drive that has the url for the website.   

 

 

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Adobe Community Professional ,
Jun 08, 2022 Jun 08, 2022

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I'd try an experiment - set some favs from some other terminal (other than yours), then publish into that location instead of generating locally & copying the output over. See if the favs survive.

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Adobe Community Professional ,
Jun 10, 2022 Jun 10, 2022

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Also try creating some favourites in RoboHelp and then delete the browser favourites. That will establish where the favourites are being stored, in the browser or in RoboHelp.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

New Users: Default forum names can be changed in your Account Settings.

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Adobe Community Professional ,
Jun 10, 2022 Jun 10, 2022

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Correction

 

I have had confirmation from Adobe that the favourites use local storage, not cookies. They might get deleted by RoboHelp if a specific update contains a change to this functionality but 2017 has not been updated for a long time.

 

It is still worth trying @Jeff_Coatsworth suggestion. I think he meant publish into the usual location as it is on a server for everyone to access.

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New Users: Default forum names can be changed in your Account Settings.

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Adobe Community Professional ,
Jun 24, 2022 Jun 24, 2022

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LATEST

RoboHelp Favourites should not get deleted when you generate an update.

 

They will not be shown if you view in incognito mode or in a different browser. They will be deleted if you delete cookies in the browser.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

New Users: Default forum names can be changed in your Account Settings.

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