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Participating Frequently
March 6, 2012
Question

How do install a RoboHelp 9 license running on secured DOD network - i.e., no internet?

  • March 6, 2012
  • 2 replies
  • 1010 views

How do install a RoboHelp 9 license running on secured DOD network - i.e., no internet access?

    This topic has been closed for replies.

    2 replies

    Jeff_Coatsworth
    Community Expert
    Community Expert
    March 6, 2012

    You'll have to contact Adobe Support and explain the environment to them. They can manually activate you. They do it all the time with Framemaker installs too.

    Lumpy9552Author
    Participating Frequently
    March 6, 2012

    Jeff:

    I appreciate your response. Any chance you could point to a specific contact point that DOESN'T involve speaking with someone in India. Already tried that. It was not unlike trying to unlock a bank vault with a water balloon and a kleenix. Again - thanks for your assist!

    Adobe Employee
    March 7, 2012

    Hi Lumpy9552,

    Please send me your contact details at pibhatna@adobe.com so that we can contact you and resolve this issue.

    Thanks and regards,

    Piyush Bhatnagar

    Jeffrey_A_Wright
    Community Manager
    Community Manager
    March 6, 2012

    Moving this discussion to the Robohelp forum.