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Lumpy9552
Participating Frequently
March 6, 2012
Question

How do install a RoboHelp 9 license running on secured DOD network - i.e., no internet?

How do install a RoboHelp 9 license running on secured DOD network - i.e., no internet access?

    Ce sujet a été fermé aux réponses.

    2 commentaires

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    March 6, 2012

    You'll have to contact Adobe Support and explain the environment to them. They can manually activate you. They do it all the time with Framemaker installs too.

    L
    Lumpy9552Auteur
    Participating Frequently
    March 6, 2012

    Jeff:

    I appreciate your response. Any chance you could point to a specific contact point that DOESN'T involve speaking with someone in India. Already tried that. It was not unlike trying to unlock a bank vault with a water balloon and a kleenix. Again - thanks for your assist!

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    March 6, 2012

    Lumpy9552 as Jeff_Coatsworth indicated you will need to contact the support team as this can only be handled in a one to one environment.  If you would prefer you can certainly contact the team via the chat channel at http://adobe.ly/yxj0t6.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    March 6, 2012

    Moving this discussion to the Robohelp forum.

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