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A
Anonymous
October 5, 2011
Question

How to make custom window take effect in output

  • October 5, 2011
  • 2 replies
  • 2131 views

RH9, WebHelp.

I set NewWindow as the default window in the WebHelp Pro layout properties. It is the only defined window in the project.

My NewWindow properties EXCLUDE the Glossary button from the window toolbar, yet when I generate WebHelp output, the Glossary button appears.

Is there an additional step required to force the the NewWindow to be used when generating output?

This topic has been closed for replies.

2 replies

A
Anonymous
October 13, 2011

Further info on this issue, which is still unresolved.

When I use the FIle > View output from server command, the displayed window is exactly as it should be.

It is only when I view the output using the link that the network administrators created, which is a one-word "address" for ease of use on our intranet.

Apparently there is something wrong with the redirection or something.

A
Anonymous
October 13, 2011

Problem solved!!!

I found this post by Colim

http://forums.adobe.com/message/3566579#3566579

There is a design flaw in WebHelp Pro where the original project name becomes embedded in WebHelp Pro.SSL at project creation, and cannot be changed except via Notepad if the project name subsequently changes.

Additionally, our redirection on the server was pointing to a specific page rather than Projectname.HTM which apparently is the correct URL for WebHelp Pro.

The combination of these two issues resulted in the inconsistent results I reported.

Thank you everybody.


A
Anonymous
October 5, 2011

I have found a partial solution to the problem of the unwanted Glossary button. In the skin editor, I removed the default image reference for the Glossary button and replaced the word "Glossary" with a blank space.

Who knows -- maybe this is how it is suppoed to work. The Robohelp "Help" is silent on the matter.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
October 5, 2011

Did you deselect the Glossary button in the dialog where you generate the help?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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johndaigle
johndaigle
Legend
October 7, 2011

I set WebHelp Pro as the default layout, created a new default window with the Glossary button NOT selected, then generated WebHelp Pro, making sure that the new default window was selected in the "Generate" settings.

Result: The Glossary button is still there. It seems to be unkillable.

I have to conclude then, in the absence of proof to the contrary that in RH9 WebHelp Pro there is no way to exclude the Glossary button from the toolbar.

Mike West


Hi.  I think I found the problem. There are limitations on what you can see when you view the project locally from "View Results". You might have missed this dialog box.

If so, the local viewing is not accurate and does indeed show the Glossary button. But, it should be gone once you actually publish and view it from the RoboHelp server.

I have tested this today and found that it works correctly for me. You probably did, but just in case, did you "untick" the Glossary item from the Buttons properties when you created the Custom Window?

Here is a screenshot of what I mean.  

Hopefully this will work for you

John Daigle

Adobe Certified RoboHelp and Captivate Instructor

Evergreen, Colorado

www.showmethedemo.com

John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon
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