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T
Thomas Böttiger
Known Participant
January 24, 2014
Question

How to set up RH 11 so that it locates MS Word?

  • January 24, 2014
  • 2 replies
  • 5728 views

After upgrading to TCS 5 the new RH 11 cannot find my installed MS Word applications. How do I tell RoboHelp where to look for them? The Adobe help did not give me a clue, since the information for editing the regedit are not up-to-date.

I'm no programmer, just a simple techwriter.

TIA

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2 replies

M
moszapy1
Participating Frequently
February 11, 2014

Thomas,

Can you check the regestries under [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders]

1. Type regedit in Run box

2. This will open registry editor.

3. Navigate to [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders].

Observe data column in the right pane. Is it of the format "C:\Users\user\..." or "C:\Users\<user_name>\..."   (<user_name> is name of local user)

T
Thomas BöttigerAuthor
Known Participant
February 11, 2014

Yes, mostly.

I have a virtual machine running, so my downloads folder, desktop, movies, pictures and music point to the folders on the host machine.

The rest is of the sort "C:\Users\<username>\AppData\Roaming\..."

UPDATE: I switched the setting to "not sharing" so that all paths in the Shell Folders now point to some "C:\Users\" directory. I opened a new project and tried to print - but still the same message is displayed "Microsoft Word cannot be found on your system."

M
moszapy1
Participating Frequently
February 12, 2014

Thomas,

Ideally all the entries in [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\ Shell Folders] should be of the form C:\Users\<username>\AppData\Roaming\.... Having <user_name> in the registry path is the key to problem. What i suggest is edit all  the entries of [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\ Shell Folders]


Ex:- change "AppData"="C:\\Users\\user\\AppData\\Roaming" to "AppData"="C:\\Users\\<user_name>\\AppData\\Roaming". Mentioning again <user_name> should be the name of local user.

If above step does not solve the problem then let me know if you have [HKEY_CURRENT_USER\Software\VB and VBA Program Settings\Adobe\SingleSource\PrintDoc] registry present on the machine.


RoboColum_n_
RoboColum_n_
Legend
January 24, 2014

What version of MS Word are you using? See the FAQ link below for the supported versions:

http://www.adobe.com/uk/products/robohelp/faq.html

T
Thomas BöttigerAuthor
Known Participant
January 24, 2014

Actually both supported versions: 2010 and 2013.

RoboColum_n_
RoboColum_n_
Legend
January 24, 2014

After reinstalling the TCS 5, there ist still no Word, according to RoboHelp. When I try to print a Captivate project, all works fine and Cp opens the DOC-file correctly in Word 2010.

So this is a Robohelp issue.


Just to be clear, you have successfully installed TCS5 and RH did find your Word version. The problem is that once you try to do anything in RH using Word, it can't find it?

Try opening a word file in Word 2013, closing Word and try generating again.

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