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April 2, 2012
Question

How to set up synonyms for users' searches

  • April 2, 2012
  • 1 reply
  • 1196 views

Using RH9 output to WebHelp Pro

I want to create synonyms so that when a user searches the Help for a certain word, WebHelp will return matches not only for that word but for other words that I have flagged as synomyms of that word.

For example, if a user searches on "proposal", I want the search results to include topics that have the word "tender" or "bid" with or without the exact match on "proposal". It isn't clear how I can make this happen.

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1 reply

Captiv8r
Legend
April 2, 2012

Hi there

I'm not 100% sure if this is exactly where you add it so it ends up in WebHelp Pro, but this works for basic WebHelp.

Click File > Project Settings.

Ensure the General tab is in front.

Click the Advanced... button.

Click the Synonyms tab.

Click New and add the Word and the Synonym.

As I said, there may be a different place for the WebHelp Pro type of synonym, but then again, it could simply draw from this place too.

Cheers... Rick

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April 2, 2012

Excellent, thanks. One of the things that isn’t clear is whether this will produce the same result for both index look-ups and full-text searches, but I should be able to test the output and see.

-Mike

johndaigle
Legend
April 2, 2012

Mike, the Index is a completely different animal. The Full Text Search Engine is a "dumb" software-driven set of code looking for literal words whereas an Index is created and (hopefully) audited by the author to guide the end user to the appropriate topic for that word (which could be jargon or a nickname or whatever the author feels the user would use to look for subject matter found in certain topics.)

John Daigle

Adobe Certified RoboHelp and Captivate Instructor

Evergreen, Colorado

www.showmethedemo.com

John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon