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Question

How to uninstall Robohelp8?

I have difficulty to uninstall Robohelp8....

Thank you

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Community Expert

Perhaps if you share what the difficulty is, we can help you.

Do you not know how to start the uninstall. Does the process start? If it does, how does it fail?

Clues please.

See www.grainge.org for RoboHelp and Authoring tips

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Known Participant

I have the Robohelp 5 and since I installed Robohelp 8, I can't start the old version any more.

I have to go back iin the old version, so I'd like to uninstall the version 8, re-install the version 5 to see if it works.

The problem is that I didn't find Robohelp 8 into the Add/Delete Programs of Windows either the uninstall .exe .

Community Expert

Someone else in the office did it again for me from scratch. He did it exactly in the order requested and has the same result.

Don't forget that I installed the Robohelp 8 before this problem, it might be the source of the problem.

Since then, I uninstalled the Robohelp 8 before doing the procedure for the version 5. It seems that problem comes from a DLL...

Any idea ?

What makes you say the problem comes from a DLL? Just a guess or some dialog?

The only thing I can suggest is using http://www.revouninstaller.com

Reinstall RH8 and reboot.

Don't attempt to open it as the one month trial is probably up and it doesn't matter for this purpose.

Use RevoUninstaller to uninstall it using the advanced option. Make sure you only select the registry entries highlighted bold.

Uninstall X5 the same way making sure you do it in the specified order.

You should back up your registry before you start and only do this if you are entirely happy with the procedure, otherwise get assistance.

You do this at your own risk.

These problems are precisely why you should never install the trial version of any software on a production machine.

If this does not solve the problem, I don't know what to suggest as X5 is no longer supported by Adobe.

See www.grainge.org for RoboHelp and Authoring tips

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