I have a Rogohelp project and have generated HTML help in a tri-pane window with a browse sequence. When I view the help from withn Robohelp
(in the Single Source Layout pod right click on Microsoft HTML help and select View) it looks fine and the browse sequence is there:
But when I open it by double clickong the chm file the browse sequence is gone:
Any ideas?
I am using Windoes 7, 64bit
5
Replies
Welcome to our community
Please do read the link below. We have no idea what version of RoboHelp you are using. 
My own guess as to what is happening is that you are using a Windows 7 64 bit machine. When you launch the CHM from RoboHelp, RoboHelp launches the 32 bit help viewer. And when you double-click to launch, you are using the 64 bit version of the help viewer.
The browse sequences depend on the HHActiveX.dll file. You have to register that file with Windows. Only RoboHelp 9 will offer both a 32 bit and a 64 bit version of this file,
Cheers... Rick 
| Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7, 8 or 9 within the day! |
Hello again
My point was to say that when you view from RoboHelp, it launches the CHM file using the 32 bit version of the help viewer and not the 64 bit version.
I'm suggesting that you may need to take an extra step and go through the process of specifically registering the 64 bit version of the HHActiveX.dll. So try that, then launch the CHM again. You may find that it works now. And if not, well, there could well be a bug somewhere that Adobe needs to squash.
Cheers... Rick
| Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7, 8 or 9 within the day! |
iwaddon wrote:
...Also I tried the chm file on a 32 bit Vista machine and it doesn't display the browse sequence there either...
Note that any machine you try on will need one of the HHActiveX.dll files present and registered. So the question here would be to ask if you also registered the 32 bit version of the DLL on the Vista machine?
...Then I unregistered th 64 bit HHActiveX.dll; regenerated the help and still the same result:fine when viewed from withtin RoboHelp and no browse seqiuence when open by double click the chm file
Note that it makes no difference whatsoever whether either of the two DLLs are actually registered while you are compiling. It only makes a difference when you actually view the help system after it has been compiled.
At this point, given that you state you did register the 64 bit version of the DLL and still failed to see the Browse Sequence, I'm inclined to say that you need to file a Bug Report so Adobe knows about it. You never know, they may get back to you on it. (Link to the Bug Reporting form is in my sig)
Cheers... Rick
| Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7, 8 or 9 within the day! |
AdChoices