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tnewland82
Known Participant
April 17, 2009
Question

HTML Symbols and Quotation Errors in .CHM

  • April 17, 2009
  • 1 reply
  • 1347 views

I currently have RH7 on my laptop and I had RH X5 prior to the new version. The majority of our existing projects were created in RH X5.

We have noticed that when projects are converted to the new version, the HTML symbols and some text quotation marks are becoming distorted.

For example, if an "em dash" was inserted using the "Symbol" dialog in X5, it may appear as "&emdash" in the new version (and it is labeled as "text" instead of a symbol). This does not happen with all instances-it is a random occurance and it has occured on two different laptops.

The other issue is with test quotation marks inserted using the keyboard. For example, if I have "Y" in the text, it sometimes appears as "r;Y".

Has anyone else had issues with this or does anyone know anything about it? All help is greatly appreciated! Thanks and Happy Friday!

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
April 17, 2009

See Using RH7 on my site.

See www.grainge.org for RoboHelp and Authoring tips

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T
tnewland82Author
Known Participant
April 17, 2009

I read on your site that the fix for this should have been in patch 7.0.1. I have all three of the patch/updates on my computer but I am still running into this issue.

We currently go through every project and try to manually check for these instances. However, this is extremely time consuming, especially with our larger projects.

I do not know if it would help, but I believe the patch was installed after the project mentioned was converted. However, it has been open numerous times since the patch was installed.

N
NL_Derek-GsBV5a
Inspiring
April 20, 2009

Unfortunately no backup file was made to my knowledge.

We have been doing manual clean up on all projects every since we came across the problem. Do you happen to know of a listing of possible HTML symbol/quotation issues that we could look for? I know of the emdash and open/close quotation marks.


When I had this problem I generated a word file containing all topics, then searched that file for the ampersand character "&". It's still manual correction, but you can be sure you find all the problem strings.

--- Derek

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