Huge problems after updating to 9.02

Forum|Forum|13 years ago
June 27, 2012
1 reply
683 views

Hi all,

after the update to 9.02 we are having severe problems wth RoboHelp on all our computers. From one day to the next (not immediately after updating), RoboHelp crashes each time you try to open a project or create a new project. On one computer it helped to run RoboHelp with admin rights ("run as.."), on another computer we had to create a new user.

I heard similar complaints from a customer after they updated to 9.02 too. Any ideas about this?

We use german OS (Win XP) and german UI of the TCS. New installation of the TCS is not possible at this time, perhaps in a few days.

Robert

This topic has been closed for replies.

RoboColum_n_

Legend

Hi Robert. Have you checked out the advice given at this link, in particular the access rights required:

http://www.grainge.org/pages/authoring/installing/installing.htm#upgrading

Peter Grainge

Community Expert

The links Column has pointed you to may help. Given that we don't see many installation problems on the forum, my thinking is going towards examing how the installation was performed.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

A

Anonymous

I should add - what gets me most is that the problem occurres suddenly,

not directly after the update.

For example, on one Laptop I had the update installed last Friday. I

could work all day on Monday, but on Tuesday RoboHelp crashed under my

user account each time I used it. I had to create an entirely new

account and so far RoboHelp works under this new account.

Robert

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded