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A
Anonymous
May 4, 2011
Question

Hyperlink Activity Tracked?

  • May 4, 2011
  • 1 reply
  • 542 views

RoboHelp 9.0.0.228/Server 9

WebHelp Pro

Single Project (upgraded from RH x5 to RH9)

Server Report: Frequently Viewed Topics

We have been able to confirm that topics found/viewed through the TOC, Search, and Index are captured in the server report.  Topics accessed via a hyperlink do not show up on the report.

Here's an example.  Topic A is opened and it has a related topics button leading to topic B.  If the user gets to topic B through the related topics button, the server report does not count this activity.

Should the report capture activity when a topic is accessed via a hyperlink?  Why/why not?

Thank you,

Eva

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1 reply

RoboColum_n_
RoboColum_n_
Legend
May 20, 2011

Hi Eva.

I'd submit this as a bug report as it should in my opinion track this. it may be worth while (if you have time) to see if the same applies with a normal hyperlink as opposed to a Related Topic link.

  The RoboColum(n)   @robocolumn   Colum McAndrew
A
Anonymous
May 23, 2011

Thank you Colum.  The same is true for regular hyperlinks (the "times viewed" count does not increment).  I have reported this as a bug to Adobe.  I appreciate the response.

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