I upgraded from 2015 to 2019 (purchased). My file worked fine until I ran the WebHelp Output. Now there are HUGE issues:
All 2015 images were .gif, 2019 now uses .png. In output the .gif images do not show.
I opened the project to look into this and now any topics that were nestled in a folder inside the Project Manager are gone. In other words, I can no longer open the folders in the Project Manager to view or edit those Topics.
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Late here and I am about to log off.I had assumed you were using the new version of 2019 initially because of the thread you posted into.
Pretty sure you are now on 2019 Classic and there should be no upgrade issues with that.
I need to test the only thing that is coming to mind and I will do that in the morning.
Just confirm the version and we'll take it from there tomorrow.
See www.grainge.org for free RoboHelp and Authoring information.
OK, the confusion was that you posted into a thread that was about upgrading to 2019 new.
Nothing changed in 2019 that should have caused the issues you have encountered. PNGs are still supported and your topics should not have gone AWOL. Also you mentioned in the other thread something about size units having changed.
I am hoping you made a backup before upgrading as my first step would be to start the process again. Try that and then try to generate the webhelp again. Are you generating to the same drive as the project is on? If not try that.
Post back when you have done that.
See www.grainge.org for free RoboHelp and Authoring information.
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