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mdawn0817
mdawn0817
Inspiring
October 12, 2016
Question

Images Missing from a Project

  • October 12, 2016
  • 1 reply
  • 748 views

I'm using RoboHelp 2015.

I have a number (about 2 dozen) of screen images that show in project manager with a red X. When I look in Windows Explorer, the images don't appear at all. Is there some way to retrieve the files or must I re-create them.

In Sept, I create pdfs of this project and the images appeared fine. Now they seem to be gone.

Thanks,

MDawn

This topic has been closed for replies.

1 reply

A
Community Expert
AmebrCommunity Expert
Community Expert
October 12, 2016

I think if they're not in Windows Explorer, then you'll need to get copies from a backup or recreate them.

It *might* be possible to use a tool to convert the PDF to Word and recover the images that way, but I'm not sure what the quality would be like.

Captiv8r
Captiv8r
Legend
October 13, 2016

Or the PDF could be imported into RoboHelp and the images would be imported as a result. At that point, they could be renamed to match the original file names.

Cheers... Rick

Captiv8r
Captiv8r
Legend
October 13, 2016

I am SO frustrated. I've been replacing images from the back up folders (a long story in and of itself!) I can see the file name in the drop down lists of Images folders, however, the image itself doesn't appear just a small red box.

Also, when I inserted the image through RoboHelp, I put the file in Client Services > Images. It did not appear there, but instead in Images > Client Services. I had to display All folders to even find the file as you can see above.

To add to my frustration, calling RoboHelp support the recording said that my product was no longer supported over the phone!

Thanks,

MDawn


Personally, I'd be very surprised to find that Adobe support can help you any better than we can here in the forums.

If you want, I'd be happy to connect with you and "look over your shoulder" to see if we can make any headway. But that's your call. If you are open to this, shoot me a private email to rickstone1975 (at) gmail (dot) com and I can connect with you to see your screen.

And if you aren't comfortable with that, that's cool too. Just thought I'd toss the offer out.

Cheers... Rick

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