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troelst56104843
Known Participant
July 10, 2019
Question

Import doesn´t work in trial RoboHelp version?

  • July 10, 2019
  • 8 replies
  • 1194 views

I can´t import my files to Robohelp trial version 2019. Why? I start by open project, but it´s not possible to make an import of the files...

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    8 replies

    T
    troelst56104843Author
    Known Participant
    July 10, 2019

    This is how the classic version looks like:

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 10, 2019

    Something has gone horribly wrong along the way. You are showing the XPJ file as a page in the TOC, I have no idea how you have managed that. Rather than investigate that, I think you need to start again.

    On the new machine delete the copy of the project.

    On the old machine zip up the original project. Copy the zip file to the new machine and unzip. I am saying to do it that way for a reason.

    With the new copy on the new machine, make sure the XPJ file shows as an XPJ without you renaming it as before.

    Then double click that XPJ file and it should open in 2019 Classic.

    If it doesn't, we will have to deal with it tomorrow. What time zone are you in?

    See www.grainge.org for free RoboHelp and Authoring information.

    @petergrainge

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    T
    troelst56104843Author
    Known Participant
    July 11, 2019

    If you don't have samples, then something did go wrong with the installation. However, it looks like your project opened.

    I can't tell from one topic whether everything is OK.Get the other person who was posting to confirm it looks as it should and try using it.

    Let us know.

    See www.grainge.org for free RoboHelp and Authoring information.

    @petergrainge


    Ok, thank you. I´ll talk to him in the afternoon, so maybe i´ll need to write you again later. Thank you so far.

    T
    troelst56104843Author
    Known Participant
    July 10, 2019

    T
    troelst56104843Author
    Known Participant
    July 10, 2019

    T
    troelst56104843Author
    Known Participant
    July 10, 2019

    T
    troelst56104843Author
    Known Participant
    July 10, 2019

    T
    troelst56104843Author
    Known Participant
    July 10, 2019

    !

    T
    troelst56104843Author
    Known Participant
    July 10, 2019

    I´ve tried, but it doesn´t work. It can´t seem to import the files. Is there any other way?

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 10, 2019

    What version are you upgrading from?

    What are the exact steps you are taking?

    See www.grainge.org for free RoboHelp and Authoring information.

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    T
    troelst56104843Author
    Known Participant
    July 10, 2019

    I open this file with upgrade project option. I don´t have any previous version. 2019 is my first version, but i´m importing the files from another using the 2017 version

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 10, 2019

    Use the Upgrade Project option.

    Peter Grainge

    www.grainge.org

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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