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shirleyteter
Participant
January 4, 2010
Question

Import Function not working

  • January 4, 2010
  • 1 reply
  • 786 views

I'm having problems in RoboHelp 7.0

with using the Import function. When I use it, the application freezes up and I have to use the Task Manager to close the

application. I have all updates installed.

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 4, 2010

Have you tried importing a different document and/or importing into a different project?

See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge

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dpstucson
Known Participant
February 4, 2010

I can import just fine with my profile but when she uses her profile the app RoboHTML hangs.  Task Manage says the app is running but it is unresponsive as if waiting for confirmation or something.  She has reinstalled the application but to no avail.  What other troubleshooting tips could be provided.  My only recourse at this juncture is to recreate her profile.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
February 4, 2010

That proves that it's her rights to the drive that are causing her issue. When you (support) logged in (as an admin, I'd guess) it worked; when she does, it hangs. Either give her more rights or wipe & set up her profile again. BTW - you or she didn't mention the O/S she's running, but if it's Vista or Win7, just being an admin does not automatically get you full rights like it used to in XP.


When RH7 is installed, it must be installed by someone with admin rights. That can be you as IT admin or the user with local admin rights over the PC. If installed by the user with admin rights, after installation, those rights can be removed although I would recommend RH is fired up the first time with those rights still attached.

If you do change the profile, then I would recommend uninstalling RH first and reinstalling it with the new profile. Since RH7 that shouldn't be necessary as it was with earlier versions but given the issues here, I would try it.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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