Import problems with RoboHelp 9

Forum|Forum|13 years ago
October 3, 2012
1 reply
1426 views

I have started a project, imported a few dozen files and successfully published it. However, after importing about 400 html files, the program (and project) locks up. Difficult to do simple tasks like opening the table of contents. The application either locks up or takes about 30 minutes to return access to the menu.

HTML

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Captiv8r

Legend

Hi there

Does this happen immediately after the import? Or does it continue after closing and restarting RoboHelp?

If you click File > Rename project and note the location of the project, where exactly is this location? If it's on a network drive, that likely explains the slowness. You should keep the project on your local C drive. Preferably in a folder named "Projects".

C:\Projects

C:\Projects\Project1

C:\Projects\Project2

C:\Projects\Project3... Etc...

Cheers... Rick

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A

AdjunctInstr2000Author

Participating Frequently

Hello and thank you for your reply.

The project is on my local hard drive, in a subfolder about 3-4 levels down.

I was able to import about 20 or 30 test files and it worked fine.Then when I tried to import more, that's when the system was "Not Responding". I would have to kill the task then re-open RH. Even then, it was slow. I couldn't even select the File menu without having to wait 5 minutes or more for the menu to appear.

I recently worked on a larger project, importing HTML files to a project that was in a subfolder 3-4 levels down. But that was using RH8 not RH9.

Captiv8r

Legend

Hi,

It so happens that I tested importing the files to another project I worked on a while back. When I did, it crashed the application. So, I think there's something about the files themselves. To answer your questions, the files contain images (I'm not sure how many), lots of bookmarks and lots of links between various documents.

Thank you for any help you can offer!

Hi there

Odds are RoboHelp isn't liking something inside one or more of the files. The trick is to pinpoint exactly WHICH of the files is causing the issue.

I think if I were in your shoes, I'd do the following.

Create a folder and copy all the files to the folder.

Inside that folder, create another folder.

*MOVE* ten files to the sub folder.

From RoboHelp, import the ten files. All okay?

If yes, delete the ten files and try with another group of ten.

Rinse and Repeat as necessary until you find the culprit(s).

The thought is that working with ten files at a go will make it easier to finally identify which of the files may be causing the issue.

Cheers... Rick