Inspiring

Question

Importing a .skz file that is exported from the same RH2020 version returns an error

Forum|Forum|4 years ago
November 29, 2021
3 replies
815 views

I just exported the skin that I have created for my first RH2020.6.76 project (result is a .skz file). When I import it in my second RH2020 project, I get following error:

"Importing skin from different RoboHelp version is not supported. Upgrade the skin to current RoboHelp version and try again."

The skin that I have created was a customization of the Azure_Blue skin.

This topic has been closed for replies.

Peter Grainge

Community Expert

Adobe have found an issue that should be fixed in the next update.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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D

D.DesmetAuthor

Inspiring

Thank you. Meanwhile, I found a simple workaround for my case. To get the skon from project A to B:

Close the project B.
Copy the skin folder from \publish\skins of project A to project B.
Reopen project B

I see no problems (yet).

D

D.DesmetAuthor

Inspiring

I also posted a feature request to https://tracker.adobe.com/#/view/RH-10363

A

A-Bel

Inspiring

Hi,

as Peter Grainge mentioned, I had problems with the frameless skin Oceanic.

Maybe it will help to flag the bug so we can get a quick fix.

https://tracker.adobe.com/#/view/RH-10363

D

D.DesmetAuthor

Inspiring

Thank you. I added my comment.

Peter Grainge

Community Expert

Your question is identical to this thread a few weeks ago. Skin export/import, frameless output - Adobe Support Community - 12511241

I couldn't replicate it so at that point it didn't seem like a bug. However, it's looking like something that is a bug in certain scenarios.

I think you should contact Support on this. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

Please let us know what they say.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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