• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Importing a .skz file that is exported from the same RH2020 version returns an error

Explorer ,
Nov 29, 2021 Nov 29, 2021

Copy link to clipboard

Copied

I just exported the skin that I have created for my first RH2020.6.76 project (result is a .skz file). When I import it in my second RH2020 project, I get following error:

"Importing skin from different RoboHelp version is not supported. Upgrade the skin to current RoboHelp version and try again."

The skin that I have created was a customization of the Azure_Blue skin.

Views

115

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 29, 2021 Nov 29, 2021

Copy link to clipboard

Copied

Your question is identical to this thread a few weeks ago. Skin export/import, frameless output - Adobe Support Community - 12511241

 

I couldn't replicate it so at that point it didn't seem like a bug. However, it's looking like something that is a bug in certain scenarios.

 

I think you should contact Support on this. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

 

Please let us know what they say.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

 

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 29, 2021 Nov 29, 2021

Copy link to clipboard

Copied

Hi,

as Peter Grainge mentioned, I had problems with the frameless skin Oceanic.

Maybe it will help to flag the bug so we can get a quick fix.

https://tracker.adobe.com/#/view/RH-10363

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 29, 2021 Nov 29, 2021

Copy link to clipboard

Copied

Thank you. I added my comment.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 29, 2021 Nov 29, 2021

Copy link to clipboard

Copied

Adobe have found an issue that should be fixed in the next update.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 29, 2021 Nov 29, 2021

Copy link to clipboard

Copied

Thank you. Meanwhile, I found a simple workaround for my case. To get the skon from project A to B:

  1. Close the project B.
  2. Copy the skin folder from \publish\skins of project A to project B.
  3. Reopen project B

I see no problems (yet).

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 29, 2021 Nov 29, 2021

Copy link to clipboard

Copied

LATEST

I also posted a feature request to https://tracker.adobe.com/#/view/RH-10363

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation
Download Adobe RoboHelp