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Question

importing doc errors

Forum|Forum|16 years ago
April 2, 2009
10 replies
1681 views

Hi I am trying the demo version of RoboHTML. I understand i should be able to use the importing feature. I receive the same error whether I import a word doc or framemaker file. I am selecing the right output and have no funny characters in the doc name. The error I get is "filename is invalid. The " chartacter cannot be used in a path. I am not using any ". Also, I was told that it does not matter what version of word or framemaker I have.
What am I doing wrong?
Thanks
Caryn

HTML

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Peter Grainge

Community Expert

I don't work with them.

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C

cdrovieAuthor

Known Participant

this time I get to the content settings before it tells me that the file name is invalid. I did move it to a different location first and left the framemaker extension. No unusual characters. Still wants me to change it to a .mif/fm/frm file. But, it is already.

Caryn

C

cdrovieAuthor

Known Participant

Now it wont take a framemaker file.
anything special with importing framemaker files?

Caryn

Peter Grainge

Community Expert

Try removing the apostrophe that is in the path or move the file to another location without any apostrophe.

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C

cdrovieAuthor

Known Participant

wow peter it worked! thanks
Now I will try the framemaker doc also,
Now I have to figure out how to complete the next sub menus to import the right info.

Caryn

C

cdrovieAuthor

Known Participant

senit let me know if you get it
thanks
caryn

Peter Grainge

Community Expert

The website is in every post! Just look down a couple of lines.

Click the Feedback option on my site.

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Peter Grainge

Community Expert

Please take screenshots of every step from when you click Start > New Project up to and including the error message.

Zip them up and send them to me via my site. Include a link to this thread.

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C

cdrovieAuthor

Known Participant

what is your email or website?
thanks
Caryn

Peter Grainge

Community Expert

What is the full path and filename?

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C

cdrovieAuthor

Known Participant

I am trying any word doc or framemaker file as a test. I pick one that only have straight text. For example, org process.doc as a word doc to import.

Caryn

Peter Grainge

Community Expert

Hold on, unless you have created a project you cannot be using File > Import > Word Doc (or FM), those options are only available in an existing project or a new one with no previous content. Either way though, you are in a project.

The other way of starting a project with a Word document is from the Starter page.

Try both. Maybe one will work.

Otherwise if your file name is straight alphanumeric characters, it should work fine. Is the path to the file exceptionally long?

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C

cdrovieAuthor

Known Participant

Peter
Yes I have tried it with beginning a new project from the start menu. The file name is not long at all and has no unusual characters in it. I only have an old robohelp project that exists that I could also not import. But, i wanted to try from scratch first.
Other thoughts?

Caryn

Captiv8r

Legend

Welcome to our community, Caryn

How exactly are you trying to import?

I ask because RoboHelp 8 offers new ways to do this.

* Straight Import as we have always had. A one time shot bringing in from Word and from there forward you simply make any changes in the resulting HTML topic pages.
* Linking to Word by reference. You establish a link between RoboHelp HTML and a Microsoft Word document. Any changes that occur later are made in the Word document and brought back into RoboHelp to update or create topics.
* Linking to Word by copy. You establish a link between RoboHelp HTML and a Microsoft Word document that is copied to the project location. Any changes that occur later are made in the Word document and brought back into RoboHelp to update or create topics.

Cheers... Rick

C

cdrovieAuthor

Known Participant

Rick
Straight import...File>Import>doc or framemaker file. When I select a document it does not appear in the file name box, which is odd?

Caryn

C

cdrovieAuthor

Known Participant

Hi Caryn

Odd? Well, maybe.

You said you see the document and click it to choose it? I'll be happy to test here if you want to zip it up and send it along to me. If you want, make a copy of it and strip out most of anything I shouldn't see. But if you do that, please test with the one you are about to send and ensure the same issue is present.

rstone75 (at) kc (dot) rr (dot) com

Cheers... Rick

Rick
I actually do not have a project yet. I am just testing the features. It is my understanding I can just begin a new project from scratch and begin by importing the file first. I am trying to pick any word doc and framemaker file.
I had called Adobe earlier and they told me that this feature is available for the demo version. I have this error whether I have an existing or new project. Do you use this import feature? have you seen this error before?

Thanks
Caryn

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