In RoboHelp,we can't able to input japanese character in search box while english is able to type?

Forum|Forum|14 years ago
August 10, 2011
2 replies
2541 views

Hi

Our Application having multilanguage support(Localization) which using adobe RoboHelp

we can't able to input japanese character in search box while english is able to type and get result.please help us if anybody having knowledge for these issue.

Thanks,

Sunil

HTML

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SunilRana_GatewayAuthor

Inspiring

Hi Anybody,

Our Application developed in Adobe Air with multiple language support ,When user click on help menu, It will Open Adobe AIR's Window component which Render Adobe RoboHelp 8 's xyz.html file which shows Help detail.

In Help Window there is search functionality , When user login with english language , user can able to type english keyword in search box while in Japanese language, user cannot able to type Japanese keyword.

Also,When user login in japanese language then user also set it's region language japanese from Control panel of Window XP.

But I User cannot able to type in Seach box in help window which having . html Adobe RoboHelp File. This is whole story.

Please Reply if anybody can have good answer. i am waiting for that.

Thanks,

Sunil

Peter Grainge

Community Expert

Sunil

I don't understand why you have reposted your question. Colum asked some questions but you have not responded to them.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Peter Grainge

Community Expert

Hi Peter,

Same Version of Adobe RoboHelp file is used for all languages.e.g.when user login into software you have to select language according that selection .help file will be opened.Tell if somthing is missing from my side.

Thanks,

Sunil

I asked if there was one version of your application (software), you haven't answered that.

Earlier I asked if there was one help file or one per language and you said one per language. Now you say there is just one help file.

What you need to do is create a test. A simple project with a couple of topics. Make the default language for that project Japanese. Install the AIR help on a system where Japanese is what is set in Windows for the region and keyboard. If that does not work, then I would say there is a problem that should be logged with Adobe. If it does work, we need to work out what is going wrong in your set up.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.