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J
Jack DeLand
Inspiring
February 1, 2010
Question

Installing .air file on Windows 7 64-bit

  • February 1, 2010
  • 1 reply
  • 10290 views

I'm using TCS2 to create my .air file.  It doesn't install on Windows 7 64 bit.  I posted the following text in the Adobe AIR forum 3 days ago, but have no replies.  I'm hoping someone here may have the answer.  Yes, I did check Peter's site.

This batch command works in XP and in Windows 7 32-bit, but not in  Windows 7 64-bit:

@4628292 off

REM
REM  Set location to install to.  (This  dir must exist or install wont work!)
REM
set  INSTLOC="c:\producthelp"

REM
REM  Install help.
REM
AdobeAIRInstaller.exe  -silent -eulaAccepted -location %INSTLOC% "Product Help.air"

(product  name replaced with Product.) We are using the latest (today's)  AdobeAIRInstaller.exe.   We have tried using identical syntax to install  other .air files from the Adobe site; they did not install either. Is  there something simple we're missing here?  Is there a known issue with  installing .air files on 64-bit Windows 7?

I've "googled" and found nothing that seems appropriate.  Anyone?

    This topic has been closed for replies.

    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    February 2, 2010

    I think the reason you have had no reply is that no one has an answer. The only thing I can think of is to ask if the AIR file installs if you run it normally rather than from a batch file. If it does, then you know where the problem is but I cannot help you with that.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    J
    Jack DeLandAuthor
    Inspiring
    February 3, 2010

    This is interesting. Customers are now reporting the same problem (installation hang) on XP32.  In addition, they are seeing multiple versions of AIR icons in Control Panel: Add or Remove Programs, with slightly different spellings.  One IT Mgr thinks that the install program is trying to grab a newer AIR from the Web, but it is not designed to do that.

    A
    Alex Mohr
    Participant
    March 22, 2010

    What do the logs say?

    http://kb2.adobe.com/cps/403/kb403123.html

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