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Known Participant
December 17, 2013
Question

Is anyone having trouble with iPhone 5?

  • December 17, 2013
  • 1 reply
  • 600 views

I have an HTML help system, already published on the web, which is showing output perfectly in Android / Android Tablet and iPhone 4 (with the exception that search results are not showing up in Safari, and they do in Chrome).

On iPhone 5, the desktop version is displayed. I was suspecting my layouts, but since it works fine in iPhone 4 (excluding the search results on Safari) I'm not sure where to troubleshoot.

Any suggestions?

Thanks

This topic has been closed for replies.

1 reply

Willam van Weelden
Inspiring
December 18, 2013

You probably need t update the resolution in the screen profile. Check

the iPhone screen profile and check whether the maximum resolution fits

the iPhone 5's resolution.

Kind regards,

Willam

Known Participant
December 23, 2013

Thanks William.

I tested the HTML5 iPhone layout (same, all defaults) with a project that was only 2 topics, without changing the resolution, and it came out perfectly in iOS 5. Clearly there's something with my large project causing the desktop layout to appear instead of iPhone.

I'll let you know if I can find it!

Johanna

Peter Grainge
Community Expert
Community Expert
January 21, 2014

In the iPhone profile, have you defined the iPhone browser? If not, the profile is relying on the resolution and that is what could be throwing it.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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