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mnx2
Known Participant
March 24, 2015
Answered

Is the PDF add-on in RH11 preventing me from downloading Acrobat Pro XI?

  • March 24, 2015
  • 2 replies
  • 539 views

My IT department is having a difficult time pushing the Adobe Acrobat Pro XI to install on my computer. They suspect it's because of the PDF add-on in RoboHelp 11. They say the add-on is at a newer version, and therefore, the Acrobat installation keeps failing. Is there anyone experiencing this as well and is this a known issue? Is my IT department correct in thinking that the issue is due to the add-on in RH11? They're thinking we need to turn off the add-on some how.

    This topic has been closed for replies.
    Correct answer Peter Grainge

    Not something I have seen reported but the fairly quick solution would be to uninstall Rh11 and make sure the PDF add-on is uninstalled as well, then reinstall without the add-on. I believe that should work but if in doubt, you would have to ask Adobe direct. Installation questions are free.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    2 replies

    Anvinder_Singh
    Anvinder_Singh
    Participating Frequently
    March 25, 2015

    Hi,

    If you have installed Rh 11 and then installing Acrobat XI Pro, there should be no concerns as such. This doesn't seem to be known i think.

    Could you please attach screen shot of the error message or if you can share the error log ?

    Peter Grainge
    Community Expert
    Peter GraingeCommunity ExpertCorrect answer
    Community Expert
    March 25, 2015

    Not something I have seen reported but the fairly quick solution would be to uninstall Rh11 and make sure the PDF add-on is uninstalled as well, then reinstall without the add-on. I believe that should work but if in doubt, you would have to ask Adobe direct. Installation questions are free.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    M
    mnx2Author
    Known Participant
    March 25, 2015

    It turns out that it was the PDF add-on that was causing the problem. My IT department removed it and then tried pushing the Adobe Acrobat install through, and it worked. Strange...

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