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T
Tech_Writer_KC
Known Participant
January 8, 2014
Question

Is there a RoboHelp fix/update for IE 11?

  • January 8, 2014
  • 2 replies
  • 1179 views

My understanding is that RH WebHelp currently does not officially support IE 11, and that Adobe has indicated this will be fixed in the next RH release, but that this release (or a separate fix/update for this) has not occurred yet.

Is this understanding correct, or am I missing an update announcement, and if so, can someone point me to it? I've had people in office who seem convinced an update has happened, but are unable to provide definite links to said updates, so I need to know if I'm somehow completely blind on an important update.

Thanks.

PS: I'm aware there's been various "hacks" suggested for the IE 11 issue, but my concern here is only regarding an official Adobe update / fix for this topic.

This topic has been closed for replies.

2 replies

Flaven
Flaven
Inspiring
January 14, 2014

Yep: the partial bug fix is called "RoboHelp 11" and will set you back $399 or more for some bug fixes. I can validate it works sort of OK with IE11 (e.g., you don't lose the TOC/Index/Search panel), but still does not address the DHTML issue after more than a year. Oh, you can now use Word 2013.

A
Anonymous
January 16, 2014

Flaven, I'm new to RoboHelp but I downloaded the RH 11 trial to see if it fixed the TOC problem (our project was originally gnerated with RH 5).  It didn't fix it for me, but all I did was import the old project and generate the output.  Is there something else I need to do to fix the TOC issue? Thanks.

Flaven
Flaven
Inspiring
January 16, 2014

Ramidus...now, that is surprising to me. I've been hard hit by this issue with 12 WebHelp projects, and every single one now works OK with IE11 running RH11. Did you receive an ActiveX warning? What exactly are you experiencing using IE11 (e.g., blank TOC pane)?

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
January 8, 2014

Nope, nothing official yet :<(

T
Tech_Writer_KCAuthor
Known Participant
January 8, 2014

Thanks, sir!

Has there been an official announcement? I've seen references to 'official' responses by Adobe regarding bug reports (which I just submitted), but anything more "public" I can point people to?

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
January 8, 2014

Last blurb I’ve seen was in this thread - http://forums.adobe.com/message/5892194#5892194

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