Issue with Running Creative Cloud and RoboHelp Simultaneously on Same Adobe ID

[rabi narayan]

Hi Adobe Support,

I have two active Adobe subscriptions associated with the same email address:

• One for Creative Cloud

• One for RoboHelp

Currently, I’m unable to run both applications at the same time — signing into one forces me to sign out of the other. It seems like there’s a conflict between the licenses, even though both subscriptions are active and linked to the same Adobe ID.

Is it possible to merge both subscriptions so I can use Creative Cloud and RoboHelp simultaneously without needing to sign in and out each time?

Please let me know the best way to resolve this.

Thank you,

Rabi

[Peter Grainge]

This is not Adobe Support, it is a User to User forum. To sort this one out, you need to go to Adobe Support. There is nothing other users can do to help you.

See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

You shouldn't have a problem if both subscriptions are on the same ID. I have both running Creative Cloud and RoboHelp running on more than one machine without any issues.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Peter Grainge]

I'm not sure if Adobe staff monitor the forum below but if not someone there might be able to help.

https://community.adobe.com/t5/account-payment-plan/ct-p/ct-account-payment-and-plan?page=1&sort=lat...

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Jeff_Coatsworth]

I've heard of this before - you'll need to contact the TCS team - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.