Issues with RH8

Forum|Forum|15 years ago
August 2, 2010
2 replies
1602 views

We recently upgraded from RH7 to RH8. We're having issues opening the project in RH8. After I installed the 2 patches (8.01 and 8.0.2) , I'm no longer getting the error message ".cpd is corrupted..." but still unable to open the file. It looks like it wants to open but I get stuck on the "fetching stylesheet" part and in the Task Manager it says Robohelp has stopped responding...

I'm not sure where to go from here and would greatly appreciated on any ideas on what to do next.

Thanks in advance for your help.

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A

Anonymous

No Luck. I deleted the .cpd file and attempted to open the xpj and now just getting a white blank screen. What else should I do?

Peter Grainge

Community Expert

How long are you leaving the white screen? It may take a while.

If no luck, make a copy of the project and try opening that from the HHP file. Back to reading that page on my site.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Peter Grainge

Community Expert

We're able to open the project in RH7 fine so I don't understand why I'm getting these broken links ALL of the topics. I right click on each one in Project Manager and select Restore but it's not working. I'm still getting the x next to them. Is there another way to restore the topics?

The project is damaged because you opened it in RH before the 802 patch was applied. If you read the article I have pointed you to, it tells you how to repair things. Sorry but there is no quick fix, you have to do what is described there.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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A

Anonymous

I've repeatedly had problems with the cpd file and i just go in and delete it. Not sure if that's the kosher way around it....but it has never impacted our files.

Peter Grainge

Community Expert

Trashing the CPD is perfectly OK. There's even an option under Tools > Options to have RH automatically do this everytime it opens a project.

There's more information on my site about opening RH projects when you have problems.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

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