Legacy project vs new browsers

Forum|Forum|12 years ago
February 12, 2014
2 replies
1738 views

Hi all, I have one client project for whom we still use TCS1, for updates about twice a year. This is the only client we use it for, so we have never upgraded. We do have a copy of RH10 standalone, but otherwise we have been increasingly using Flare (I am the lone hold-out, I like RH).

So the client has just observed that the webhelp cannot be viewed in Chrome, and I confirmed that that was a known issue. I suggested that HTML5 might be a better output for newer browsers/versions, so the options would be to upgrade to the current TCS ($1200 the boss is not anxious to absorb for one client), or convert the project to Flare (which might be a better solution to use Lingo for translation). The client is reluctant to switch to HTML5 because some clients still use older browsers, e.g. IE8, that don't fully support HTML5.

I also just discovered that the current help files don't work in IE10 (topic pane is blank). I know RH10 and 11 have a fix for this. So I had the brainwave to upgrade the RH project, after conversion into RH8 via TCS, to RH10, so that the webhelp *should* work in all browsers/versions.

Unfortunately, RH10 would not comply. First I got the message "Error in reading RHFrameStyleMappings.apj file", followed by "Open project was cancelled or the application was unable to load database for <cpd filename>". I deleted the cpd file, and then the apj file, but got the same messages.

Do you see any way to get Webhelp that works in older and newer browsers, using the tools I currently have?

I appreciate any input,

Laurie

FrameMaker integration

This topic has been closed for replies.

Willam van Weelden

Inspiring

For the upgrade hickup, try this:

Create a blank RH8 project.

Copy the RHFrameStyleMappings.apj from the new project into your old

project.

Open in RH to upgrade correctly.

The upgrade will work as long as the RHFrameStyleMappings.apj is

available. It's added in RH8 or so but older projects starting on X5 or

before may not have it.

Kind regards,

Willam

A

argus08-7xWR1KAuthor

Inspiring

Thanks, Willam, I'll try that. The immediate concern has been alleviated, as the developer has confirmed that they are able to open the existing help files, as created with TCS1, in IE10 without any problem. They didn't work for me on the test site I had access to, but confirmed they worked on a different site. He told me he had to make the following change to the webserver:

"What happens is helpfiles uses xml files that were blocked by the application’s web.config file via this line…

I had to change it to…

<add name="xml" verb="*" path="model.xml" type="System.Web.HttpForbiddenHandler" />"

So we are ok for now, but I think a tool change is inevitable. Based on internal discussions, the consensus is that if the client is determined to continue requiring a PDF, we should upgrade to TCS, because it was felt that Word would choke on an almost 500-page output en route to generating the PDF. However, if they are willing to drop the PDF, and are serious about getting into translation, Flare/Lingo might be the better route.

A

argus08-7xWR1KAuthor

Inspiring

Hi again

I'm back to wanting to try upgrading my TCS1-RH7 project into my standalone RH10 so the webhelp might work in Chrome (using Peter Grainge's updated whver.js file (http://www.grainge.org/pages/snippets/snippets.htm#browsers) fixed the TOC displaying issue, but the TOC does not sync when the help is called via csh).

I have created a new RH project in both RH9 and RH10, with the hopes of grabbing the RHFrameStyleMappings.apj file from the new project and copying it over the one in the RH7 project, so that I can upgrade it to RH10. But my RH9 and RH10 are standalone and do not create this file.

I then wondered if the problem was that the standalone RH10 does not know what to do with the RHFrameStyleMappings.apj file from the TCS1-RH7 project, since it's not a file that normally exists in a standalone RH10 project, so I deleted it and tried to open the project in RH10, but got the same errors.

The RH7 project is created from scratch each time I update the client project (I re-link the Frame files rather than force upate them), so the RHFrameStyleMappings.apj is recreated each time.

Maybe someone who has an RH8 or later version of TCS-RH could send me the RHFrameStyleMappings.apj file from a blank project? I don't know what else to try, other than just telling the client to decide once and for all if we're updating to the current TCS or converting to Flare!

Any other ideas? Time to wave the white flag?