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J
JMatter91
Participant
November 2, 2015
Question

Links not working as they should on Mobile Apps

  • November 2, 2015
  • 1 reply
  • 1047 views

I'm a little stuck at the moment.

I started by importing a word document into Robohelp and did some additional formatting from there such as separating parts of the document into different pages and then re-linking the broken links etc.

Splitting up topics into different pages reduced load times on the Tablet I'm using to test it; however, Moible App output is still the only one that I can't use links properly on.

When I do tests in Webhelp or HTML5 and I click a link in the Table of Contents it goes straight to the page that content is on but also to the part of the content I clicked. On Mobile App however, I click a link and it'll go to the page that content is on but always just goes to the top of the page that content is on, even if the link I clicked should be going to the bottom of the page because thats where that specific content is.

Any thoughts?

This topic has been closed for replies.

1 reply

Ritkumar
Adobe Employee
Ritkumar
Adobe Employee
November 3, 2015

Hi,

If your page content is small enough to be rendered without scrolls then page will be shown from top.

If that is not the case then can you tell us for which platform you are building the App and which device you are testing with ?

Is this issue reproducible for all TOC links and hyperlinks from within your pages ?

J
JMatter91Author
Participant
November 3, 2015

No the page content is not small enough to all fit on the screen at the same time.

I'm using PhoneGap and Robohelp 2015 Mobile App output to put the apk files on a Samsung Galaxy Tab.

Yes this issue is reproducible with all ToC Links and image map links etc.

Captiv8r
Captiv8r
Legend
November 3, 2015

Good point. Still a little bit new to Robohelp. Will be checking bookmarks now. Figured they were similar or the same.


Normally, when you have a spot farther down on a certain topic, you see a bookmark. Likely if you looked at the properties of your TOC where things are just loading from the top of the page, you will see something like this:

In this case I have a bookmark named bkmk. You will likely see other names used. The point is that you see a pound symbol with a name following it.

In the world of HTML, these are known as "Named Anchors". By having them on the page, they provide a way to establish a link from somewhere to this spot.

What I'm wondering about is if this ability even translates to the world of an app during the conversion process. And from what you have described, it seems it may not. But because I'm not into that whole "app world", I can't say for certain.

I think if I were in your shoes, I'd be looking at the bookmarks and making sure that perhaps there are no spaces. If you see spaces, that can cause things to break in the world of HTML. So if, perhaps you see something like this when you look at the TOC properties: SomeTopic.htm#Some Bookmark Name, try changing it to either Camel Case (SomeTopic.htm#SomeBookmarkName) or use underscores (SomeTopic.htm#Some_Bookmark_Name)

Cheers... Rick

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