<RH 9 - .CHM file> RoboHelp 9 crashes when clicking on a .htm file in Project Manager

[Guest]

Dear all,

RoboHelp 9 crashes when I click on a .htm file in Project Manager. I think there should be redundant codes in this file but I cannot find out the reason why actually.

Anyone knows that, please help me.

Thanks a lot.

[RoboColum_n_]

Just to be sure it is the topic that is causing the issue, create a new project and import the HTM file. If it is the file it may crash when you import or it may import but crash when you click on it in the Project Manager pod. If this happens, try opening the file in Windows Explorer. Does this display anything. You can also try opening the file in Notepad which should display your XHTML code. Come back if you find anything.

[Guest]

Hi RoboColum(n),

As your advice I imported the HTML file into another project, but I can't because the RH also crashes.

I open the HTM file in IE and it works well.

Could you explain this case to me ?

[RoboColum_n_]

OK. Now we have confirmed that the topic contains something that is causing RH to crash. Are you aware of what changes may have been made to this topic? If not copy / paste the XHTML code from Notepad here so we can see what might be the problem.

[Guest]

I copied and pasted each tag from the problem htm file to a new htm file and I realized that the problem came from a paragraph in the problem file. I already resolved this problem. Thank you so much.

[RoboColum_n_]

No problem. I'm glad it is sorted.